What are the responsibilities and job description for the Remote Live Chat Support position at alligatorteks?
Job Description
Are you a people person who loves problem-solving and technology? Are you passionate about providing exceptional customer service? If so, we want you to join our team as a Live Chat Support Specialist at Alligatorteks!
At Alligatorteks, we design and develop innovative software solutions for businesses of all sizes. We pride ourselves on our quality and timely delivery, and our client-focused approach sets us apart from our competition. As a Live Chat Support Specialist, you'll play a crucial role in maintaining our reputation for outstanding customer service.
As a Live Chat Support Specialist, you will be responsible for providing technical and non-technical support to our clients through our live chat platform. Your main objective will be to ensure that our clients have a positive experience with our products and services. You will work closely with our development and project management teams to resolve any issues or questions our clients may have.
Responsibilities:
- Respond to client inquiries and requests through live chat platform
- Troubleshoot technical issues with our software products
- Provide clear and concise solutions to client problems
- Collaborate with internal teams to resolve complex issues
- Document all client interactions and resolutions in our CRM system
- Provide exceptional customer service at all times
Requirements:
- Previous experience in customer support or technical support role
- Excellent written and verbal communication skills
- Proven ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Knowledge of software development and programming languages is a plus
- Comfortable working in a team setting and independently
Why work at Alligatorteks?
- Competitive salary and benefits package
- Opportunities for growth and advancement
- A diverse and inclusive work environment
- Collaborative and team-oriented culture
- Regular team outings and events
- Meaningful and impactful work
If you're someone who thrives in a fast-paced, dynamic environment and is dedicated to providing top-notch customer service, we want to hear from you! Apply now to join our team as a Live Chat Support Specialist at Alligatorteks. Let's create innovative solutions together!
About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
