What are the responsibilities and job description for the Remote or Office Contact Center Agent position at alligatorteks?
Job Description
We are seeking a dedicated Contact Center Agent to join our dynamic team. The Contact Center Agent will be responsible for providing exceptional customer service and support to our clients through various communication channels. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Handle incoming calls, emails, and live chats from customers
- Provide product information, pricing, and availability to customers
- Process orders, returns, and exchanges accurately
- Document customer interactions and transactions in the CRM system
- Escalate complex issues to the appropriate department for resolution
Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or call center environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multi-task and work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are a team player with a passion for helping others and providing top-notch customer service, we want to hear from you! Apply now to join our Contact Center team and make a difference in the lives of our customers.
,About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
