What are the responsibilities and job description for the Tele Chat or Live Chat Support position at alligatorteks?
Job Description
Alligatorteks thrives on providing technology solutions to businesses of all sizes. We are committed to streamlining processes, maximizing efficiency, and enhancing the overall performance of our clients. Our team is dedicated to utilizing cutting-edge technology and delivering exceptional customer service to ensure our clients’ success.
Position Overview:
We are seeking a dynamic and motivated individual to join our team as a Tele Chat/Live Chat Support Specialist. This position is ideal for someone who has strong communication skills, a passion for technology, and enjoys helping others. In this role, you will assist clients with technical support through our tele chat and live chat platforms.
Responsibilities:
- Respond to clients’ inquiries and technical issues promptly through tele chat or live chat channels
- Troubleshoot and resolve technical problems with various software and applications
- Educate clients on product features and provide guidance on how to best utilize our services
- Escalate complex issues to the appropriate team members for resolution
- Document and maintain detailed records of all client interactions and resolutions
- Identify and report any recurring technical issues to the development team for resolution
- Continuously seek opportunities for improvement in our tele chat/live chat support process and offer recommendations
- Collaborate with other team members to ensure a smooth and seamless customer experience
- Adhere to company standards and procedures at all times
Qualifications:
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Proven experience in providing exceptional customer service and technical support
- Proficient in using various computer programs and applications
- Ability to multi-task and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Flexible and adaptable to changing priorities
- Knowledge of coding and programming is a plus
Benefits:
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision coverage
- Paid time off and vacation days
- Training and development opportunities
- Collaborative and supportive work environment
Join our team and be a part of a growing company that values its employees and fosters personal and professional growth. If you are passionate about technology and providing exceptional customer service, apply now!
About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
