Clinic Patient Access Representative

Department: 63319900 Allina Health Group Bloomington
Shift: Day (United States of America)
Hours: 40
Contract: SEIU-6-Aspen Clerical and Technical
Weekend Rotation: None
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Job Description:

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Principle Responsibilities

• Provides scheduling support and coordination of appointments.
  • Schedules all appointments for services in or outside of the system preferably in person.
  • Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
  • Facilitates requests for billing related items such as price estimates or itemized statements.
  • Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
  • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
  • Assists with patient account adjustments such as updating patient demographics and insurance information.
  • Responds to billing and quality of care issues, complaints, or concerns.
  • Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role or
• 2 to 5 years of experience as a medical receptionist or customer service position and
• 2 to 5 years of basic medical terminology experience

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 0 to 2 years of previous scheduling experience with electronic medical record

Licenses/Certifications

• Medical Reception or equivalent program preferred

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

• Full-time, 1.0 FTE (80 hours per 2-week pay period)
• 8-hour day shifts, scheduled 8:45am- 5:15pm
No weekends
• -No major holidays
• May be required to float to other locations within 20 miles of jobsite based on business needs.