Patient Access Representative

Department: 16008948 RCM Buffalo Patient Access
Shift: Day/Evening (United States of America)
Hours: 32
Contract: SEIU-4-Buffalo-Service Workers-SBU
Weekend Rotation: Every Other
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains cost information and explains information to patient if necessary.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
  • May order supplies in designated work area.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection and distribution.
  • May mentor new staff.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle experience
• 2 to 5 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Preferred Qualifications

• High school diploma or GED

Physical Demands

• Light Work:
• Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional Job Description:

• 0.8 FTE (64 hours every two weeks)
• Day/Evening
• Every other Weekend Rotation
• Benefit Eligible
• SEIU Represented Role

Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, typical schedule is days, but evenings may be available.

Typical schedule is as followed:

• Day Shift: 7:00 AM – 3:30 PM, 7:30 AM – 4:00 PM, 6:30 AM – 3:30 PM (shifts vary).

Pay Range:

Pay Range: $22.14 to $28.61 per hour

The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.