Social Services Specialist / Admissions Specilaist

Job Description

Job Description

Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?

WHAT WE'RE ABOUT

We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for excellence in every interaction.

Perks :

• Generous Bonuses
• Growth Opportunities - DOUBLE your salary
• Health Benefits
• 401K

Position Summary

Under direction of Director of Social Services, assists each resident and family in adjusting to placement, illness, and plan of care to attain the highest practicable level of functioning in accordance with current federal and state regulations, and Company policies and procedures.

Duties and Responsibilities :

Social Services Specialist

• Assists in interviewing and obtaining information from residents and families to assist Social Services Director or Social Services Consultant in development of psychosocial history, assessment and care plan upon admission, quarterly and upon change of condition for social service needs.
• Assists resident and family with transition and adjustment to placement in facility.
• Assists with determination of legal status of residents upon admission, provides information and obtains copies of advance directives, assures that resident and family wishes regarding treatment (including Do Not Resuscitate (DNR) and withholding treatment) are implemented in accordance with Company policy.
• Informs the resident / family of resident's personal and property rights.
• Provides input on social, psychological, and emotional needs of residents / family to supervisor.
• Ensures residents have required evaluations for visual, audio, mental health and dental needs, and follows up as appropriate.
• Arranges residents' appointments including transportation.
• Provides assistance to residents and families in finding and utilizing financial, legal, mental health, and other community resources.
• Participates in resident and family council meetings as requested.
• Develops a working knowledge of federal and state regulations, as related to position, and reimbursement (Medicare, Medicaid and commercial) and provides support with applications and eligibility information requests.
• Provides support with resident theft and loss prevention program for the facility.
• Works closely with Ombudsperson to resolve resident rights questions or concerns.
• May perform documentation duties in accordance with Company charting and documentation policies and procedures and government regulations. Ensures documentation is accurate, clear, informative and descriptive of resident's condition, care provided and residents' response to care.
• Assists in discharge planning services including arrangement for follow-up services, transfers to other facilities, and post discharge plan of care, as well as orientation for resident and family regarding discharge.

Admissions Specialist

• Demonstrates commitment to company's mission, values, and standards of ethical behavior.
• Complies with all company and departmental policies and procedures.
• Receives and reviews inquiries regarding facility via telephone, email, fax and in person. Extracts information from referral and completes information sheet for team review.
• Assists in making arrangements with discharge planners, families and physicians to accomplish admission to the facility.
• Prepares admissions paperwork for signatures prior to responsible party's arrival.
• Assists in the resident admission orientation program in accordance with established policies and procedures, including placement of admission, welcome card, inspection of resident's room and escorting of residents to their room.
• Reviews or reads the admission packet to new admit and / or their responsible party, assists with completion of admission packet and obtains signatures on all necessary forms within 24 hours of admissions. Delays are reported to Administrator and / or Business Office Manager with date of projected completion.
• Obtains all necessary cards to verify identity and financial status of the resident (i.e., HMO, Medicare, or Medi-Cal cards) and verifies entitlement of HMO, Medicare etc., coverage. Completes costing of patient. Checks Common Working File for Insurance / Payment accuracy.
• Provides residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Reviews with resident, as necessary. Obtains the resident / responsible party's signature on all required permits, releases, authorizations, etc.

Qualifications :

• Previous experience with geriatric population or in long-term care setting strongly preferred
• High school diploma or equivalent required; AA or Bachelor's degree preferred
• Commitment to the company mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity, and to enrich every life we touch. Embracing the company values of care & compassion, community, honesty & integrity, teamwork, innovation and safety.
• Ability to represent Company in an ethical and professional manner, and to maintain accountability
• Ability to interact tactfully, effectively, and professionally with other employees, residents, family members, visitors, government agencies / personnel and the general public, as needed
• Must be able to relate to and work with physically and / or mentally ill, disabled, elderly, emotionally upset, and at times hostile people within facility and treat them with respect and consideration regardless of their cognitive or functional level

Benefits :

• Medical insurance with Rx benefits
• Dental insurance
• Vision care
• Paid vacation