What are the responsibilities and job description for the Business Product Champion position at ALLO Communications?
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
At ALLO, we believe our strength comes from the dedication and expertise of our people. Our team members bring their passion and commitment to every task, actively contributing to the success of our company and the communities we serve. We are dedicated to fostering a workplace that values creativity, encourages innovation, and supports professional growth.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Join ALLO Communications as a Product Champion, where you will advocate for specific product lines and drive improvements based on customer feedback and market needs. In this impactful role, you will work closely with cross-functional teams to enhance product offerings, ensuring that our products meet the highest standards of quality and customer satisfaction. Your expertise will help shape the direction of ALLO’s product portfolio and contribute to our ongoing success.
RESPONSIBILITIES:
Product Advocacy and Development:
- Advocate for specific product lines, focusing on day-to-day product performance and customer satisfaction.
- Gather and analyze customer feedback to inform product decisions and drive continuous improvement.
- Execute product enhancements and work closely with cross-functional teams to ensure smooth implementation.
- Provide strategic input to Senior Product Champions and support in managing product-related initiatives.
Customer Engagement and Market Analysis:
- Engage directly with customers to gather insights, address concerns, and promote product features and benefits.
- Conduct market research and analyze competitive landscape to identify trends and inform product enhancements.
- Utilize data-driven insights to refine product offerings and align them with market demands and customer expectations.
Support and Collaboration:
- Support go-to-market activities, working closely with Product Strategy Managers and Marketing teams to ensure successful product launches.
- Collaborate with Senior Product Champions to align product execution with strategic goals and market needs.
- Coordinate with Product Support roles to assist with research, project tasks, and other assignments related to product development and enhancement.
Performance Monitoring and Continuous Improvement:
- Monitor product performance metrics, including customer satisfaction and usage rates, making data-driven adjustments as needed.
- Identify opportunities for product optimization, addressing challenges and implementing solutions to improve overall performance.
EDUCATION:
- Associate’s degree in Business Administration, Marketing, Product Management, or a related engineering field.
EXPERIENCE:
- 3 years of experience in product management, product support, or related roles, with a focus on customer engagement and product development.
- Proven ability to advocate for products, gather feedback, and drive continuous improvement.
- Experience working with cross-functional teams to execute product enhancements and support product strategy.
SKILLS / KNOWLEDGE / ABILITIES:
- Strong analytical skills, with the ability to interpret market data and customer feedback to inform product decisions.
- Excellent communication and interpersonal skills, with a focus on customer interaction and stakeholder collaboration.
- Proactive and results-oriented, with a passion for driving product improvements and delivering value to customers.
- Ability to manage multiple tasks and projects simultaneously, adapting to changing priorities in a fast-paced environment.
REQUIREMENTS:
- Remain stationary for extended periods
- Ability to communicate information
- Ability to operate a computer
- Identify different colors
- 25% travel requirement
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
recruiting@allofiber.com
.
ALLO is a Drug Free and Tobacco Free Workplace.
