What are the responsibilities and job description for the Business Sales Manager position at ALLO Communications?
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
The Sales Manager will manage a sales team and the daily operations of a geographically specific unit within ALLO markets. A primary focus will be to help build a team in existing and future new markets. The sales manager is responsible for oversight and execution of all client services and ensuring rapid response and high satisfaction levels. It will be very important that the Sales Manager assist ALLO Business sales resources with meeting sales targets as identified, develop strong relationship with ALLO business sales management and account executives.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
All ALLO teammates work as a team to provide exceptional customer service and efficiently connect new customers. You may be asked to assist ALLO in other matters for the betterment of the company.
RESPONSIBILITIES:
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Responsible for meeting and exceeding budgeted headcount and sales goals
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams, and developing skills in others
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment
- Recruit, interview, hire, and train Business Sales staff
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner, including performance appraisals, coaching, and training.
- Possess the knowledge and expertise to lead, guide, and develop business sales staff in their role
- Identify knowledge and training gaps within the business sales team and develop plans to address them
- Be familiar with reporting and analytics necessary to drive and support business decisions
- Collaborate with other departments and support teams to achieve goals and objectives
- Work allocated will consist of approximately 60% fieldwork and 40% office work
- Coach to and follow ALLO’s Sales Process
- Monitor the payroll process and ensure timely and accurate approval of all commission payments
- Completes administrative tasks related to all sales activities and ensures their team does the same
- Has a detailed understanding of ALLO product offerings and value proposition in the markets they sell in
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional
- Prepares reports as needed
- Perform other duties as requested by leadership
- Must know how to utilize Salesforce and run reports to provide sale pipeline, close lost, close won reports
Day-to-day duties typically include:
- Attend customer meeting with your team members Participating in new marketing initiatives
- Attending conferences, meetings, and industry events Help route rush orders and keep up with daily emails to move service orders to the finish line
- Escalate rush orders or trouble when needed
- Set up weekly meetings with sales associates and sales engineer to maintain pipeline
- Weekly sales meeting with team members to review numbers and training
When it comes to the challenge of selling, other typical duties include:
- Preparing PowerPoint presentations and sales displays
- Developing quotes and proposals Negotiating and renegotiating by phone, email, and in person
- Developing sales goals for the team and ensuring they are met
- Overseeing the responding to Request for proposals.
To keep healthy relationships with clients, this mostly requires socialization. From simple chats on the phone to lunches and events or conferences, business sales executives must be sure to keep their customers happy. Of course, as with all office jobs, documentation is also a big part of the work. Business development professionals are also obligated to write reports and provide feedback to upper management about what is and is not working.
EDUCATION:
- Bachelor’s degree in business or marketing
- Additional professional qualifications will be an advantage
EXPERIENCE:
- 5 years of working experience in Business Sales
- 3 years of experience in a senior management role within Business Sales
- Telecom/ISP/Networking experience is required
SKILLS/KNOWLEDGE/ABILITIES:
To be an effective business sales executive, an individual must be:
- Able to provide quality leadership to a large team of salespeople
- Excellent selling skills, including closing ability, strong negotiation, as well as excellent people skills
- Strong organizational skill
- Possess strong technical and computer skills
- Ability to travel to and from assigned territories and company facilities using a reliable personal vehicle or one of the fleet cars in your area
- Must be able to work non-traditional work hours such as evenings and weekends
- Ability to complete documentation accurately
The skills you need to excel in this position include:
- Strong communication and IT fluency
- Creative talents and the ability to solve tough problems
- In-depth knowledge of the industry and its current events
- The ability to handle pressure and meet deadlines
- Skill in prioritizing and triaging obligations
- Attention to detail
- Excellent time management and organization
REQUIREMENTS
- Remain stationary for extended periods
- Ability to communicate information
- Ability to operate a computer
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
recruiting@allofiber.com
.
ALLO is a Drug Free and Tobacco Free Workplace.
