What are the responsibilities and job description for the First Impression Specialist position at ALLO Communications?
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Have you ever been frustrated with endless hold times and confusing customer service phone trees? ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As the First Impression Specialist, you’ll live out our core values in every interaction with both external and internal customers.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market.
This is an in office, full time position, with the expectation that there will travel within Tri-City Markets and Western, NE locations as needed.
RESPONSIBILITIES:
- Solution focused sales
- Answer billing questions
- Provide basic mobile phone support
- Use company provided resources when questions arise or call on your leader
- Complete outbound calls as assigned
- Properly document all customer interaction and activity
- Record all customer interactions and transactions via tracker
- Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
- Keep track of office supply inventory and order as needed
- Complete expense reports on time each month
- Utilize other Team’s chat groups for information for other departments
- Participate in three local ALLO sponsored events every year
- Assist Events Team in preparing for local events
- Be resourceful and have a strong understanding of ALLO’s vision
- Have a clear understanding of how to educate on online billing and other ALLO products
- Complete data entry tasks as assigned
EDUCATION:
- High School diploma or equivalent
EXPERIENCE:
- Previous customer service and sales experience preferred
SKILLS / KNOWLEDGE / ABILITIES:
- Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
- Knowledge of the benefits of ALLO products: Internet, TV, and Phone.
REQUIREMENTS:
- Raise objects up to 25 lbs.
- Remain upright on feet for extended periods
- Remain stationary for extended periods
- Ability to communicate information
- Ability to operate a computer
- Possess/Maintain a valid Driver’s License
- Travel requirement: 50% within areas described
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
recruiting@allofiber.com
.
ALLO is a Drug Free and Tobacco Free Workplace.
