What are the responsibilities and job description for the Front Office Supervisor position at ALLO Communications?
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Provide leadership and guidance to ensure that exceptional customer service is being delivered to our customers through Front Office interaction via payments, bill inquiries, service issues, handling equipment returns and completing general office duties.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
- Assist in product training for new products and ongoing product education.
- Strive for leadership in local market area. Advocate for local involvement and be an example of ALLO awesomeness.
- Coordinate and facilitate biweekly front office meetings - Assist in annual and semi-annual reviews, coordinate with manager for completion
- Refer disciplinary actions/concerns to the front office manager.
- Manage coverage for all offices. Coordinate with inside sales when applicable to make sure phone coverage is adequate when they are pulled for coverage.
- Be the single point of contact for daily needs. Engage manager when needed.
- Schedule one on one meetings with front office staff 1x/every other week for 15 minutes.
- Schedule 30 minutes per week with the front office manager for an update.
- Coordinate and schedule office visits in Lincoln and Hastings when needed with the front office manager (typically quarterly).
- Approve timecards.
- Review processes and work towards a seamless delivery across all markets.
- Other responsibilities as assigned by the front office manager.
- Assist in developing a front office training plan.
EDUCATION:
- High School diploma or equivalent
EXPERIENCE:
- 5 years of ALLO Front Office experience.
- Additional supervisory experience is preferred
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
recruiting@allofiber.com
.
ALLO is a Drug Free and Tobacco Free Workplace.
