What are the responsibilities and job description for the Residential Customer Experience Specialist Supervisor position at ALLO Communications?
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Customer Experience Supervisor role includes overseeing employee performance, and updating organizational needs while providing guidance and support. You will look for areas for improvement and build common relationships between departments. The supervisor ensures that business objectives and operational plans are aligned. The supervisor must apply ALLO's core values through leadership and the development of employees.
RESPONSIBILITIES :
- Review the job performance of your customer experience team to determine if they are following acceptable department metrics.
- Cover team member performance with semi-annual performance reviews.
- Create or expand performance improvement plans as needed and discuss salary increases.
- Will take part in the hiring process for department staffing, by reviewing resumes, scheduling, and conducting interviews.
- Practice ALLO's core values through an active commitment to positive and open behavior.
- Support diverse perspectives while encouraging teamwork and collaboration.
- Leading the team through change, recognizing success , and context for business decisions.
- Providing updates on new products and services to devices
- Help determine staffing needs by analyzing and allocating to ensure completion of department obligations.
- Analyze data and statistics with intent to isolate and find areas for improvement.
- Communicate these insights to the Customer Experience Manager and offer actionable solutions.
- Communicate with customers via phone, SMS, email, or letter.
- Provide productive support to escalated customers and work towards a positive resolution.
- Attend internal meetings, including leading and producing content for discussion and collaboration.
- Promotion of cross-departmental communication with supervisors and department heads.
- Work on problems with the goal of creating solutions that improve the customer experience while you learn how other departments work.
- Processing vacation request and timecard approvals.
- 1 : 1 meeting with agents, projects assigned by managers, and employee tracking through internal systems.
Colorado residents : Typical pay range for this role is $54,000 to $62,000 depending on experience.
EDUCATION :
EXPERIENCE :
SKILLS / KNOWLEDGE / ABILITIES :
People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO :
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.
Salary : $54,000 - $62,000
