What are the responsibilities and job description for the Senior Client Success Manager, Enterprise position at Alloy?
Alloy is where you belong!
Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.
Through our values : Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
Check out our investors and read more about us here.
About the team
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local New York and London employees onsite twice a week, and remote employees onsite once a quarter.
What you'll be doing
Alloy is seeking to hire a candidate with strong strategic relationship management skills, excellent business acumen for Enterprise SaaS solutions, and demonstrable domain expertise in the banking / fintech / compliance / regulatory space. You would join our Client Success team and assist with our rapidly growing and diverse customer base of banks, credit unions and fintech companies across the world.
This Senior CSM role will own and deepen the client relationship with our largest, high priority accounts, be responsible for SaaS retention metrics such as GDR (Gross Dollar Retention), NDR (Net Dollar Retention) of their portfolio, and proactively advise our clients on fraud and risk management as an expert. As a Senior CSM, you will be a strategic partner to your clients and ensure success from Day 1 as they work through implementation with Professional Services to post go-live. You will own the relationship with the client during their tenure with Alloy to ensure that they are realizing tangible value from using Alloy, ensuring adoption and expanding our commercial footprint.
In addition to the above, your day to day will include :
- Owning, managing and growing a portfolio of accounts and advising them through a client maturity plan and act as their lead strategic advisor
- Proactively managing your portfolio of accounts with regular meetings, mapping the organization, engaging a variety of stakeholders, and being an expert in Alloy and our industry
- Owning key retention metrics such as GDR and NDR for assigned accounts
- Identifying cross-sell opportunities for your accounts and partnering with sales to close that revenue
- Proactively identifying churn risk and partnering with cross-functional teams to mitigate churn
- Proactively identifying gaps in client consumption and usage and partnering with technical account managers or solution architects to boost usage
- Lead and present quarterly executive business reviews for your accounts with tailored content, substantive value and actionable items tied to a shared roadmap
- Keep a tab on the client health of your portfolio and action when appropriate
- Attend industry conferences, network and build relationships in person
- Work with product to inform future roadmap decisions based on direct and indirect client feedback
Who we're looking for
At Alloy, we strive to attract & retain talent by providing compensation that is competitive with other organizations of our size & stage. We are committed to ensuring each candidate has what they need to be successful in their role with a balanced range of compensation, equity, perks & benefits. We actively share our compensation philosophy with employees, with the goal of fostering open and honest dialogue. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of each outcome.
The following range is based on the scoped level within the organization and only for highly targeted geographies : Base salary range of $150K - $180K with additional variable compensation
Benefits and Perks
How to Apply
Apply right here. You've found the application!
Alloy is proud to be an equal opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Salary : $150,000 - $180,000
