IT Help Desk Technician

Description

Since 1996, Allpoints Surveying has been a trusted advisor for high-volume homebuilders by listening to their needs and tailoring solutions to surpass their expectations. Builders choose us time and time again because we beat the competition on delivery, accuracy, quality, and price while going above and beyond to bring them innovative solutions.

At Allpoints, our purpose is to provide superior technologically advanced services to our customers and their customers, the homeowners. Our mission is to provide innovative, accurate, cost effective, and technologically advanced surveying services to the homebuilder, helping builders deliver quality houses. Our values include respecting the talents of our employees, uncompromising integrity in everything we do, customer experience excellence, teamwork, and continuous improvement. 

We believe the surveying profession plays a vital role in building America and are proud to be a leader in it. Focusing on the customer and on solving their problems has allowed Allpoints to achieve tremendous growth.

We are about more than surveys. We help our clients stay ahead of any regulatory changes and communicate with cities, counties, HOAs, inspectors, and other entities to help clients streamline the building process. And by evolving our approach to align with builders’ needs and utilizing the best technology available, we continue to maximize efficiency, minimize costs, and improve customer experience.  

Allpoints Surveying is seeking an IT Help Desk Technician to join our growing team in Houston, TX. The ideal candidate will have strong communication skills, a passion for problem-solving, and the ability to provide excellent customer service. The IT Help Desk Technician serves as the   first point of contact for employees seeking technical assistance, and is responsible for troubleshooting hardware and software issues, providing   guidance and ensuring the smooth operation of IT systems.   

Responsibilities

- Serves as the first point of contact for technical support inquiries via phone, email, or in person.

- Handles with onboarding and offboarding employees, including setting up and deactivating accounts

- Provides technical support to end users by troubleshooting and resolving email, printer, software and hardware issues

- Provides desktop support for network devices.

- Completes user setups for new hires.

- Implements cybersecurity measures as directed by the IT Manager.

- Is responsible for the inventory of computer assets.

- Documents and tracks support requests. 

- Escalates complex issues to senior IT staff or other departments when necessary.   

Requirements

· An associate’s degree or equivalent two-year college or technical school experience is preferred.

· A minimum of two years of experience in the IT field is required.

· CompTIA A (preferred). 

· Proficiency in computers and Windows applications (e.g., Word, Excel, Access, and Outlook) is   essential, along with the ability to learn new software.

· Must be a self-starter and quick thinker, with strong verbal, telephonic, written, and electronic   communication skills.

· A high degree of attention to detail is required.

· Ability to multi-task effectively in a fast-paced work environment is essential.

· Strong analytical and problem-solving skills are required.

Working Conditions 

· The person in this position needs to occasionally move about in the office to access file cabinets, office equipment, etc. 

· Must be able to remain in a stationary position 50% of the time or more. 

· Constantly operates a computer and other office tools, such as a calculator, copy machine, and printer. 

· Must have the ability to communicate information and ideas so others will understand. Frequently communicates with co-workers and must be able to exchange accurate information verbally, telephonically, and in written and electronic form (email/text).

· Frequently observes details at close range.

· Must be able to work onsite Monday – Friday (8 am -5 pm). 

Allpoints is a leading residential surveying company that works with top area and national homebuilders to produce surveys and other documents needed for all aspects of home construction. We pride ourselves on promoting a friendly, fast-paced work environment that encourages the sharing of ideas and information. Allpoints fosters growth and potential by providing our employees with the tools they require to reach any goal they set for themselves. Our benefits include Medical, Dental, & Vision Insurance, 401K with a company match, PTO, and an annual bonus program.

Allpoints is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.