Guest Services Manager

Job Title: Guest Services Manager

Location: Newport, Oregon

Employment Type: Full-Time – Exempt

About Us: The Allred is a new 102-room relaxed upscale hotel opening in the fall of 2024. The Allred’s Bites Bar is a lobby and mezzanine area that serves as both the hotel lobby, and a unique dining destination. You will be a part of a hospitality experience that will set a new standard for elegant approachability in the region. Allred guests will have an unforgettable Oregon Coast experience with relaxed, upscale guestrooms, considered amenities, and exceptional service - along with magnificent ocean views. We are seeking friendly, dynamic, and experienced hospitality professionals to join our team and help elevate our guests’ and employees’ experiences to new heights

Job Description: While working collaboratively in a team environment with a spirit of cooperation, the Guest Services Manager is responsible for the success and operation of guest services and the front office. They will foster a positive and rewarding work environment for all employees lending to a remarkable guest experience.

Job Duties

· Create remarkable experiences for our colleagues and guests

· Oversees daily operations of the front desk

· Leads employees and maximizes performance and dedication through effective coaching and training

· Manages relationships with partners, vendors, and the community to create effective and beneficial relationships

· Recruits and manages the process of hiring front desk agents and night auditors

· Establishes and maintains proactive human resource function to ensure employee satisfaction, training, and development, coaching and counseling, wage and benefit administration, and legal compliance

· Maintains exceptional service quality standards through ongoing evaluation and complaint investigation and resolution

· Develops and reviews employee schedules, purchase requests, purchase orders while keeping within budgeted targets

· Creates and maintains operating/training manuals for the front desk

· Supports General Manager in setting and reaching goals for department

· Responds to guest reviews via TripAdvisor and Google reviews

· Manages operating metrics/KPIs to include:

o Employee Satisfaction (eNPS)

o Guest Satisfaction (NPS)

· Other duties as assigned

Qualifications:

· At least three years of experience in hospitality management required

· Excellent guest relations skills

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

· Ability to effectively present information and respond to questions from managers, clients and guests

Advanced computer job skills including a working knowledge of MS Outlook, Excel, and Word required. Knowledge of WebRezPro preferred

· Excellent oral and written communication skills

· Excellent organizational and time management skills

What We Offer:

• Competitive salary
• ESOP (Employee Ownership)
• 401K
• Comprehensive benefits package, including medical, dental, and vision insurance and paid time off.
• Opportunities for professional growth and development.
• The opportunity to work for a locally owned (70% family/30% ESOP) hospitality company focused on its people.
• A vibrant and scenic work environment in beautiful Newport, Oregon.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are the ideal fit for this role.

Join us in creating unforgettable Oregon Coast experiences. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Oregon: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Microsoft Excel: 1 year (Required)
• Guest relations: 1 year (Required)

Ability to Relocate:

• Newport, OR 97365: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $70,000