What are the responsibilities and job description for the Help Desk Engineer El Segundo Pasadena position at AllSafe IT?
AllSafe IT is looking for an experienced Help Desk Engineer to work onsite with one of our clients three days a week and in our office headquarters the other two days a week.About You : Able to commute to El Segundo 3 days / week and Pasadena 2 days / week Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise Autotask or Kaseya) 34 years of experience handling T23 IT support requests Love of learning and willingness to continually grow Proactive in identifying and resolving issues before escalation Interest in process improvement and contributing to team successSkills : Experience with : Microsoft : Identity and Access Administrator Associate Security Operations Analyst Associate Security Compliance and Identity Fundamentals Power Platform Fundamentals; Azure Fundamentals Administrator Associate Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate Experience troubleshooting and managing without supervision : Datto Advanced Technician Ironscales Mail Administrator Cisco Meraki Solutions Specialist M365 : Teams Administrator Associate Plan and design Teams AZ800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer UniFi Network and Ubiquiti Enterprise Wireless Veeam Backup and Replication Experience architecting or designing from the ground up : M365 Fundamentals and Modern Desktop Administrator; Comptia A Server and Network; Apple Certified Support Professional (ACSP) Understanding of IT systems hardware software and networking concepts to quickly diagnose and resolve technical issues Strong focus on customer satisfaction and relationship building Ability to communicate technical information to nontechnical stakeholders and elicit underlying needs that may not be explicitly stated Managing multiple tasks simultaneously prioritizing and meeting deadlines Ability to collaborate effectively with other team members Willingness to adapt to change and interest in professional growth Ability to follow detailed processesAbout Us : AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are : Good Character Deliver the Perfect Client Experience Pursue Growth Create Fun and 100% Teamwork. Health dental and vision insurance 401(k) with employer matching 2 weeks of vacation / year 40 hours of sick pay / year 8 hours of paid volunteer time / year 8 paid holidays per year Monthly employee outings! Some things weve done this year are : Dodgers game pottery wheel class karaoke Top Golf escape room etc.) Performancebased quarterly bonus program Weekly stretch goal bonus program Reimbursement for passing quarterly certification exams Bonusly employeetoemployee recognition program Dogfriendly officeJob Responsibilities : Provide onsite support to assigned client Provide remote technical support to clients and internal teams Provide technical documentation for all incident and request management suggesting efficiencies where appropriate Continuous growth in skillset and benchmarks Acting as a technical owner and providing VIP client support AfterHours On Call RotationPay : $22.6732.00 / hr
Skills : Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
