What are the responsibilities and job description for the Help Desk Engineer- Tier III position at AllSafe IT?
We are seeking diligent amiable and talented systems engineers to provide superior customer service to our clients. We are a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our engineers monitor manage and support all aspects of our clients environments including but not limited to their workstations phones servers networks and applications. Our engineers also work hard to identify problems and resolution activities as well as to grow and to develop the organizations perception with existing customers through exceptional customer service. They are highly organized able to selfmanage and possess great interpersonal communication skills. We have an amazing team of systems engineers on staff and we are interested in even more amazing people to join and grow with our team! The successful candidate will possess the following : Good Character Delivery of customer service that exceeds expectations Lifelong love of learning The ability to create fun The ability to work on and contribute to a team Responsibilities : Provide excellent technical support to clients and internal teams including onsite assistanceProvide technical documentation for all incident and request management suggesting efficiencies where appropriateContinuous growth in skillset and benchmarks working towards T4 skillsActing as a technical owner and providing VIP client supportAfterHours On Call RotationQualifications : 34 years of experience handling T13 IT support requestsExperience with a variety of helpdesk tools and ticketing systemsKnowledge of cybersecurity risks and best practices for protecting sensitive data and systemsExperience documenting procedures troubleshooting steps and resolutionsSkills : Experience with : Microsoft : Identity and Access Administrator Associate Security Operations Analyst Associate Security Compliance and Identity Fundamentals Power Platform Fundamentals; Azure Fundamentals Administrator Associate Solutions Architect Expert; Addigy ACE; VMware Certified Technical AssociateExperience troubleshooting and managing without supervision : Datto Advanced Technician Ironscales Mail Administrator Cisco Meraki Solutions Specialist M365 : Teams Administrator Associate Plan and design Teams AZ800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer UniFi Network and Ubiquiti Enterprise Wireless Veeam Backup and ReplicationExperience architecting or designing from the ground up : M365 Fundamentals and Modern Desktop Administrator; Comptia A Server and Network; Apple Certified Support Professional (ACSP)Understanding of IT systems hardware software and networking concepts to quickly diagnose and resolve technical issuesStrong focus on customer satisfaction and relationship building Ability to communicate technical information to nontechnical stakeholders and elicit underlying needs that may not be explicitly statedManaging multiple tasks simultaneously prioritizing and meeting deadlinesAbility to collaborate effectively with other team membersWillingness to adapt to change and interest in professional growthAbility to follow detailed processes
Skills :
