What are the responsibilities and job description for the Client Success position at AllSouth Appliance Group Inc.?
Job Description
Job Description
About the Job
Client Success Group plays a critical role in supporting the sales team. Responsibilities include answering phones, email, entering sales orders, processing payments, scheduling deliveries, submitting and tracking warranty requests, and ensuring order fulfillment.
The Client Success Group provides a high level of customer service. The individual is the first point of contact for customers who are following up on their purchases. This position requires the ability to interact with customers courteously and professionally. Good team player skills are a must.
The individual will deal with computers, light spread sheet activity and databases. The position will require the ability to multi-task and prioritize tasks as they are received. A high level of organizational and problem-solving skills is also necessary for success in this position.
Essential Functions
- Speak with customers with various needs ( make payment, schedule delivery, etc...)
- Work with sales staff and customers to schedule deliveries and installation
- Act as a point of contact after a sale and maintain open communication with customers
- Maintain a database of customer issues and manage concerns as they arise
- Utilize the Point of Sales (POS) system to place orders and finalize customer orders
- Answer customer concerns via email and phone, follow up with the customer until the issue is resolved
- Coordinate information flow
- Review reports and perform various administrative work
- Maintain a clean and organized work space
Your Qualifications
Required
Preferred
Experience in customer service field.
Experience in service related industry ( HVAC, Appliance, Automotive) a plus.
Advanced level of proficiency in Excel
Our Story
Benefits : BCBS Medical, Dental
Company paid Life insurance plan of $25,000
Company paid Long term disability
Paid time off
6 paid holidays per year
Personal use discount on products with payroll deduction available
Employee paid benefits :
Critical illness
Accidental
Pre Paid Legal
Flexible Spending Account
401K Plan with Company match
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Salary : $25,000