What are the responsibilities and job description for the Customer Service Representative position at AllStaff, Inc.?
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key member of our client services team, you will be responsible for providing top-notch support to our clients and customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer service, and the ability to work in a fast-paced call center environment.
Responsibilities
- - Answer and resolve customer inquiries and issues in a timely and professional manner
- - Utilize computerized systems to document and track customer interactions
- - Provide excellent client services by listening attentively, responding promptly, and resolving customer complaints
- - Maintain accurate and detailed records of all customer interactions
- - Demonstrate strong phone etiquette and communication skills
- - Collaborate with other team members to ensure seamless customer service
- - Identify and escalate any issues that may impact customer satisfaction or the company's reputation
- - Participate in ongoing training and professional development to improve customer service skills
Qualifications
- - Strong knowledge of customer service principles and practices
- - Excellent communication and interpersonal skills
- - Proficiency in computerized systems and the ability to quickly learn new software
- - Bilingual or multilingual skills are highly desirable
- - Ability to work in a fast-paced and dynamic environment
- - Strong typing skills
- - High school diploma or equivalent required
- - Post-secondary education in a related field is an asset
- - Experience in sales or sales support is an asset
- High school or equivalent (Required)
- Phone etiquette: 2 years (Required)
- Customer service: 5 years (Required)
- Language: English (Required)
Skills
- - Ability to computerize tasks and maintain accurate records
- - Strong typing skills
- - Excellent client services and customer support skills
- - Fluency in English
- - Strong sales skills and ability to upsell or cross-sell products or services
- - Ability to work effectively in a office environment
- - Strong communication and interpersonal skills
- - High school diploma or equivalent
- - Post-secondary education in a related field
- - Proficiency in computerized systems and the ability to quickly learn new software
If you have the required experience and this sounds like a good fit, we encourage you to apply!
Salary : $19 - $21
