What are the responsibilities and job description for the Customer Service Specialist position at AllStar Staffing Group?
We have an excellent opportunity for a Customer Service/Client Support Specialist at a leading manufacturing company conveniently located in Feasterville/Trevose. This is a temp to perm opportunity.
Job Duties Include:
- Serves as internal liaison with Customer, Sales, and Operations personnel to establish and build stronger relationships with existing customers and prospects.
- Accurately records and modifies customer data and changes held in company’s ERP system on a regular basis.
- Personifies the attitude (externally and internally) “the customer ALWAYS comes first” when conducting daily interactions with customers, on the phone/e-mail, at the highest level of integrity and service. Translates this attitude into daily workflow and priorities.
- Takes full accountability and ownership of each customer interaction by providing appropriate, accurate documentation and appropriate follow-up to both customer and company management. Utilizes effective research skills and available resources (i.e. websites) to provide resolutions to Client discrepancies in a timely manner.
- Proactively compiles and routes customer feedback to appropriate internal departments and contacts.
- Maintains current and clear understanding of the company’s products, services, and processes for all markets.
- Performs WEBEX and individual customer trainings.
Job Qualifications Include:
- 3-5 years of customer support experience with at least 3 years in customer facing roles, such as client services.
- Manufacturing experience a plus
- Proficient in MS Office
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
Salary : $18 - $20
