Summer Intern - Product Operations / Product Management

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job Description

Summer Intern - Product Operations / Product Management

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000 employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life

A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently.

In this internship program, working alongside the Product team, the summer intern will learn to :

Process & Workflow Optimization

Develop and streamline product development processes to improve efficiency

Standardize documentation, workflows, and best practices for product and UX teams

Data & Insights Management

Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)

Support PM and UX teams with data-driven insights for decision-making

Maintain dashboards to track key product and user experience metrics

User Research & Feedback Integration

Document and formalize user feedback loops from customer support, sales, and marketing

Observe user testing sessions and assist UX designers in research synthesis

Ensure customer insights are documented and shared across teams

Tooling & Documentation Management

Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark

Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk

Create and manage templates for product specs, UX research reports, and competitive analysis

Potential Projects for the Product Intern

Update subscriber facing FAQ updates to include recent product enhancement details

Competitive feature and design intelligence

Document workflows for the AIP software development lifecycle

Data dashboards to track objectives and key results for all GTM 26 initiatives

Update and maintain the AIP Survey Confluence Inventory

Participate in all product team meetings

Document intake protocol to support commercial requests for Reprise demos

Update product catalog to include features descriptions

Develop product team onboarding objectives

Depending upon skill and the candidate's area of interest, additional areas of learning could also include :

Wireframing & Prototyping

Create low-fidelity wireframes to visualize product ideas and concepts.

Support UX designers in building interactive prototypes in tools like Figma.

Assist in documenting design iterations and feedback from stakeholders.

Product & UX Documentation

Maintain documentation of product specs, user journeys, and personas.

Assist in preparing presentations and reports for product team updates.

Organize product and UX documentation in tools like Confluence

Competitive & Industry Research

Conduct competitive analysis to compare features, user flows, and design patterns.

Research UX trends, industry standards, and best practices in identity protection.

Summarize findings and present insights to the team.

Qualifications :

Current enrollment in a Bachelor's or Master's program; preferably a rising junior or senior

This role is ideal for someone passionate about technology, user experience, and growth strategies

An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field

An interest in designing intuitive user experiences and simplifying complex workflows

Strong analytical skills with the ability to interpret data and inform product decisions

Interest in growth strategies, A / B testing, and product-led growth

Excellent communication and collaboration skills

A proactive mindset with a willingness to learn and contribute to a fast-paced environment

AIP2024

Skills

At Allstate Identity Protection, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria : The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment : Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands : We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and / or verbal communication.

Additional Information : AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.