Insurance Customer Service Representative

Job Description:

We're looking for fun, smart people!! Our office is quickly growing, and we need someone who we can train to support our AMAZING team, welcome our customers, and take on a variety of tasks! Our Customer Service Representative needs to exceed customer service standards to current clients.

Looking for a SMART person who is a quick learner and GREAT with people to become apart of our amazing team!

No prior insurance experience is necessary. We have continuous training and career advancement. Must have at least 2 years of customer service office experience.

Responsibilities:

• Welcome customers in the office
• Take payments
• Process customer policy change requests
• Review policies
• De-escalate upset customers
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information
• Schedule appointments for sales staff to meet prospective customers
• Ensuring all customers have correct legal documents as well as have taken advantage of all discounts
• Overseeing inspection concerns
• Help with the flow of the phones and walk in customers

Requirements:

• Possess an upbeat, positive and enthusiastic attitude
• Proficiency to multi-task, follow-thru and follow-up
• Great Customer Service Skills
• Driven and goal-oriented individual
• Ability to tactfully handle stressful and difficult situations

Requirements:

• 401K matching
• Bonus based on performance
• Company parties
• Dental and Vision Insurance
• Health insurance
• Employee Discounts
• Free Food & Snacks
• Opportunity for advancement
• Paid Time off
• Training & Development