Demo

Customer Service Manager

Allstate Insurance Agency - Mitchell Hnatt
Lakewood, NJ Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/27/2025

Job Description

Job Description

Take charge of your future. Were looking for people who arent satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives.

Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Do you want the opportunity to run a business without having to fund it? Working at a local Allstate agency may be your answer! As an Allstate agency office manager, youll be leading the team that keeps customers happy and the business running smoothly.

Right now, we are looking for candidates in the Ocean County area to lead a team of insurance professionals and help customers protect their homes, cars, lives, and retirement incomes. You'll be responsible for the creation and implementation of the agencys policies and procedures when it comes to benefits, compensation, morale, and staff development / training.

Job Responsibilities of an agency office manager

  • Build agency reputation and growth through positive customer relations, marketing programs and lead acquisition
  • Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable
  • Assist in customer claims processing and resolution

Job Requirements of an agency office manager

  • Excellent verbal and written communication / interpersonal skills
  • Ability to effectively lead and coach a team; management experience is a plus
  • Highly capable of managing all business operations
  • Straight-forward communicator, dependable and strong leadership skills
  • Must have some working knowledge of insurance and / or financial services experience
  • Strong organizational skills, attention to detail and ability to multi-task
  • Passionate about relationship building, genuinely caring and driven to fulfill customers needs
  • Bilingual skills are a plus
  • Must be willing to obtain insurance licenses; already possessing a license is a plus
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