What are the responsibilities and job description for the Customer Service Representative-NJ position at Allstate Insurance-Tom Birks Agency?
Job Description
Join the Allstate Insurance-Tom Birks Agency as a Customer Service Representative in vibrant Bloomfield, New Jersey, where every day brings new opportunities to make a positive impact. Our agency thrives on community spirit, and we're looking for enthusiastic individuals eager to connect with and support our valued clients. Located right in the heart of Bloomfield, you'll be engaging with our clients face-to-face and over the phone, offering personalized assistance and solutions that align with their individual needs.
At Allstate Insurance-Tom Birks Agency, we pride ourselves on maintaining a positive and inviting workplace where every team member is valued and appreciated. In your role as a Customer Service Representative-NJ, you'll be the friendly face that guides our clients through their insurance needs, ensuring they feel secure and confident in their decisions. If you are passionate about helping others and want to grow with a reputable company, we would love to hear from you!
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Client Assistance: Address inquiries, concerns, and requests from clients with professionalism and efficiency.
Policy Management: Assist in the management of client insurance policies, ensuring accurate and timely updates.
Problem Resolution: Resolve client issues promptly, ensuring client satisfaction and fostering loyalty.
Information Dissemination: Provide clients with detailed information about policy coverage, changes, and options available to them.
Documentation: Maintain accurate records of client interactions and transactions, ensuring compliance with company policies.
Collaboration: Work closely with team members to ensure a seamless client experience and continuous improvement in service delivery.
Requirements
Experience: Proven experience in customer service or a related field is required.
Communication Skills: Strong verbal and written communication skills are essential.
Problem-Solving: Ability to effectively resolve customer issues with patience and empathy.
Organizational Skills: Excellent organizational and multitasking abilities.
Team Collaboration: Capable of working collaboratively within a team environment.
Tech Proficiency: Proficiency with CRM software and basic computer applications.
Availability: Must be available to work on-site in Bloomfield, NJ.
Salary : $35,000 - $45,000
