Catastrophe Claims Vendor Oversight Technician

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As part of the Vendor Management Team and under limited supervision, the candidate is responsible for monitoring and providing oversight and direction on claims handled by contingent worker adjusters from initial report to final disposition. The individual provides guidance to adjusters in conducting investigations, assesses coverage, liability and damages, reviews the value of the claim, and provides settlement or denial authority on moderate losses exceeding individual adjuster or contingent worker administrative manager authority.

This position follows a 10/4 schedule (10 days on, 4 days off)

Key Responsibilities

• Acts as a resource to management on complex claim or coverage matters and high severity claims

• Provides authorization for damage estimates and claim payments for moderately complex claims

• Provides vendor management and oversight

• Supports and manages coverage investigations, supplement triage, subrogation investigations, Public Adjuster claims, claims for ALE handling, asbestos abatement, Outside Adjuster ladder assists, and contents inventory and pricing

• Reviews statistical reports to assess claim performance, processes, or procedures, and explains information and analysis as a result of the research

• Conducts claims performance/quality/audit reviews

• Documents a claim file with notes, evaluations, and decision-making process

• Summarizes documents and enters into claim system notes

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of direct property adjusting experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Notice of Licensing Requirements:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

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Skills

Claims Review, Customer Relationship Management (CRM), Property Adjusting, Vendor Management, Xactimate

Compensation

Compensation offered for this role is $59,800.00 - 105,910.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Salary : $59,800 - $105,910