What are the responsibilities and job description for the Customer Service Representative (Remote) position at Allstate Insurance?
Job Title: Customer Service Representative (Remote) - Allstate Agency in Littleton, CO
Are you a problem solver with a passion for helping people and eager to advance your career? Join our Allstate Agency in Littleton, CO, as a Customer Service Representative. As the voice of our agency, you will play a crucial role in assisting customers, informing them about insurance products, answering inquiries, and providing outstanding service. In addition to managing service requests, you will actively explore new business opportunities in Littleton by connecting with local residents to demonstrate how Allstate insurance can meet their needs.
Benefits:
- Uncapped Commission Pay: Rewarding your dedication and hard work.
- Steady Employment: As an essential business, you can count on job stability.
- Holidays Off: Enjoy quality time with loved ones.
- Career Development & Growth: We're committed to nurturing your professional growth.
- Hands-On Training: We'll equip you with the tools you need to succeed.
- Health and Dental Insurance: Comprehensive coverage for your well-being.
- Paid Time Off: Balance work and life effectively.
- 401k Enrollment after 1 Year: Invest in your future.
Responsibilities:
- Customer Inquiries: Address customer questions through various channels.
- Business Generation: Actively explore new business opportunities through cold calls, referrals, and in-office visits.
- Policy Updates: Keep customers informed of changes or updates to their policies.
- Exceptional Service: Provide friendly and attentive customer service, addressing inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
- Cross-Selling: Collaborate with the agency team to help achieve sales goals.
- Administrative Support: Assist with various administrative tasks, including copying, mailing, media management, and maintaining the company CRM.
- Other Duties: As assigned.
Requirements:
- Customer Service Experience: 2 years of customer service experience is required.
- Sales Experience: An additional 2 years of sales experience is preferred.
- Technology Proficiencies: Ability to effectively use CRM and implement new processes for efficiency.
- Education: High School Diploma or GED.
- Communication Skills: Excellent verbal and written communication skills.
- Insurance Industry Knowledge: A current understanding of the insurance industry is a plus.
How to Apply: Please submit your application, including a resume and cover letter, to be considered for this exciting opportunity.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- sales: 2 years (Required)
License/Certification:
- Colorado Property & Casualty License (Required)
Work Location: In person
Salary : $40,000
