What are the responsibilities and job description for the Customer Service Representative position at Allstate - Kimberly Zepeda?
Job Description
Job Description
At Allstate - Kimberly Zepeda, were looking for a dedicated Customer Service Representative to join our vibrant team in Las Cruces, New Mexico. We're passionate about providing unmatched insurance solutions and tailored services to meet our clients' unique needs. As a pivotal member of our team, you'll be the friendly voice on the other end of the line, assisting policyholders with a variety of queries and ensuring they receive excellent service at every interaction. This on-site position offers you the chance to engage with clients directly, building long-lasting relationships while embracing the dynamic environment of the insurance industry. At Allstate, we believe in creating a welcoming atmosphere where collaboration and positivity thrive. If you're enthusiastic about helping others, eager to learn, and ready to take your career in insurance sales to the next level, we're excited to meet you and welcome you into our growing family!
Benefits
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Customer Support : Address inquiries and resolve issues promptly across various insurance products.
Claims Assistance : Guide policyholders through the claims process, ensuring a smooth and efficient experience.
Policy Updates : Assist with policy renewals, changes, and inquiries, ensuring accurate information is communicated.
Cross-selling : Identify and present opportunities for customers to add value to their existing insurance coverage.
Record Maintenance : Accurately update customer records and document interactions in internal systems.
Feedback Collection : Gather customer feedback to enhance service and retention strategies.
Requirements
Licensing : Active Insurance Sales License is required, specific to New Mexico or the ability to obtain it within a given time frame.
Experience : Prior experience in customer service or sales, particularly within the insurance sector, is recommended.
Communication Skills : Excellent verbal and written communication skills to effectively interact with clients.
Customer-Oriented : Strong dedication to providing exceptional customer service and exceeding client expectations.
Problem-Solving : Ability to handle a wide range of client inquiries and resolve issues efficiently.
Team Collaboration : Proven ability to work within a team, contributing to a positive and cooperative work environment.
Organizational Skills : Strong organizational skills with attention to detail and the ability to manage multiple tasks.