Heavy Duty Truck Rental Sales Manager

About You

We're looking for a highly motivated and experienced Rental Manager to join our team.

If you have a strong background in sales, rental, and management, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply.

As a Rental Manager, you'll be responsible for driving the growth and utilization of our rental product line, ensuring current customer satisfaction while aggressively adding new accounts and expanding the rental fleet.

• Maintain a constant focus on meeting/exceeding client needs and expectations.
• Monitor utilization daily to know market conditions for underutilized equipment.
• Conduct weekly checks on competition rates and specials to stay informed about market rates.
• Learn and understand available markets and what the competition is doing.
• Work closely with lease sales, truck sales, parts, and service staff to promote rental as a tool through all departments.
• Identify new opportunities for unit types/rental programs to continue growing the rental department.
• Review rental fleet makeup regularly to monitor items signaling a need for upcoming replacement for trucks.
• Make sales calls via phone, in person, email, etc.
• Create and execute a scheduled blitz routine for predetermined territories including leasing and rental staff.
• Continue to grow and expand vocational rental business in conjunction with vocational sales and lease staff.
• Handle all rental customer concerns personally, including invoicing, payments, needs, breakdowns, etc.
• Maintain a constant focus on meeting/exceeding client needs and expectations.
• Inform the team daily of changing needs and availability by truck type.
• Review, verify, code, and approve all rental-related invoices weekly. Initiate and complete dispute and resolution process for each when needed.
• Manage fleet reservations to maximize each truck's use, leaving opportunity to maximize upcoming reservations that can be fulfilled.
• Manage daily costs associated with each rental to maximize profit.
• Daily communication and prioritization of tasks for the rental team.
• Compile, prepare, and present budget information for the rental department based on expectations, trends, internal knowledge of upcoming items impacting the fleet, rate, or profit.
• Manage turn-in damage evaluation for each individual rental and follow through all steps. Own final approval for repairs, billing decisions, and customer explanations.
• Be on-call evenings and weekends for customer concerns and lease sub needs.
• Compile and maintain turn-down list and utilize this information to make additional new customers as equipment returns.
• Work closely with credit department to set up new accounts and inform them of details needed. May require assistance with payment plans and collections as needed.
• Monitor sub needs and follow up with service to minimize length and cost of each sub need.
• Monitor invoicing of rental customers, corrections needed, pricing, timing, some manual invoicing as needed.
• Subject matter expert and training as needed for all tasks within the rental department.
• Track, post, and invoice fuel receipts.
• Create and process rental agreements.
• Pre and post-rental truck inspections with record keeping of findings.
• Supply accounting with all correspondence, details, and documents for legal proceedings.
• Provide customers with invoice, agreement documentation as requested with explanation of charges.
• Obtain and verify insurance documents for accuracy to ensure liability is covered by the customer's policy.
• Work with insurance companies for replacement value pay-offs as well as individual accident occurrences to get coverage and invoices paid in a timely manner.