Operations Manager

Operations Manager

Summary / Objective :

The Operations Manager is accountable for the day-to-day operations of their Business Units. They are to maintain relationships with clients, employees, develop and retain their staff. The Operations Manager will be responsible for the oversight and coordination of all staff assigned to their respective Business Unit. They will be responsible for managing the performance of their staff, budgeting, and compliance within their Business Unit.

Essential Duties and Responsibilities.

Carry out the direction of the Regional Director regarding administrative and operational policy and procedure.

Utilizes the Operations Command Center, Assistant Operations Managers and Field Supervisors to assign, control, coordinate, discipline, evaluate, guide, supervise and train all operational personnel to efficiently deliver security services and ensure the mission of the company.

• Assist with the Development of policy and procedure, to guide the performance of managers, supervisors and field staff within your assigned Business Unit.
• Assist with the development of policies and protocol to maintain integrity and discipline for all personnel within your Business Unit.
• Assist with the development of plans for emergency situates and key holidays that will affect normal daily operations and staffing levels.
• Assist with the development of scheduling protocols to ensure that proper staffing levels are maintained on all shifts, including standbys and trainees.

Assist with the selection of all managers, field supervisors, account supervisors within your Business Unit and make recommendations as to their assignment.

Establish meetings with the managers, field supervisors and OCC staff to discuss operational strategies, communication and administrative compliance and report the subject matter to the Regional Director.

Participate in an ongoing training and evaluation program for managers, support staff and site personnel addressing various operational topics.

Review disciplinary findings and recommend penalty against members assigned to your Business Unit and revise or concur with the findings and forward them to HR for final adjudication.

Monitor communications between clients with managers and support staff and recommend improvements.

Act as senior problem-solving coordinator for your Business Unit.

Assist with the investigation of all complaints made against staff in your Business Unit.

Coordinate payroll resolution with the Human Resource Department

Coordinates with Human Resources to ensure that all unemployment paperwork is completed and approved format to forward in a timely manner.

Coordinate with the Assistant Operations Managers, Post Commanders, Site Supervisor, Field Supervisor, and Guards to ensure that all field reports are being completed in an approved format and forwarded in a timely manner.

Processes all incoming items received from field personnel to include but not limited to leave requests, payroll adjustments, etc. are forwarded through the appropriate channels for processing.

Competencies

1.     Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

2.     Use of Technology - Demonstrates required skills, Basic computer skills necessary.

3.     Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

4.     Communications - Expresses ideas and thoughts verbally in the English language; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

5.     Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

6.     Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

7.     Oral Communication - Speaks English clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

8.     Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

9.     Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

10.  Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

11.  Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

12.  Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

13.  Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

14.  Personal Appearance - Dresses appropriately for position; keeps self well groomed.

15.  Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

16.  Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

17.  Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

18.  Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

19.  Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

All State Security Services provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Supervisory Responsibility

This position is responsible for all Assistant Managers, Supervisors, and Security Officers assigned to their Business Unit.

Work Environment

This job operates in a wide variety of places, including residential buildings, corporate buildings, outdoor locations, and retail stores. This position works indoors and outdoors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Must be able to walk and stand for at least 8 hrs. The employee must occasionally lift and / or move up to 40 pounds

Position Type / Work Schedule

This is a full-time position. Schedule will be assigned when hired. Each employee must work part of the weekend and be available for overnight emergency requests.

Qualifications and Experience

Valid BSIS Security Guard License

CA Driver’s Licensewithout restrictions

College degree preferred

Minimum 3 - 5 years of professional-level experience required, managing employees in a fast-paced, service organization. Prior experience in the security industry, law enforcement, military highly desired.

Experience in scheduling, operations and / or employee management in a service-related industry.

Demonstrated working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as WinTeam, eHub, Lighthouse, and Office 365 Suite

Professional, articulate and able to use good independent judgment and discretion

Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant

Work Authorization / Security Clearance

Must be authorized to work in the United States of America

EEO Statement

Allstate Security. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.