What are the responsibilities and job description for the Customer Service Representative- Must be licensed position at Allstate - Wagner Insurance Agency?
Job Description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a part-time and full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Apply for the position today by completing the form and completing the assessment.
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Retirement Plan
Mon-Fri Schedule
Dental Insurance
Vision Insurance
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
- Customer Reviews
Requirements