What are the responsibilities and job description for the Catastrophe Field Large Loss Adjuster (Structure and Contents) position at Allstate?
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A day in the life of a Complex Field Catastrophe Property Adjuster
Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home
Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.
In addition to structure losses, you may handle complex claims involving the contents of a homeowner loss utilizing XACT contents to capture the extent of the damage and handle additional living expenses (ALE)
When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
Negotiate claim settlements with customers in accordance with business unit standard methodologies
Use data and analytics to tell a story and influence decision making
Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training
Researches and responds to complex customer communications, concerns, conflicts or issues
Documents a claim file with notes, evaluations and decisions making process
Investigates, reviews, determines and verifies complex coverage/policy information
Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports
Handles and occasionally negotiates complex claims that included Public Adjuster involvement
May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
Proficient knowledge of all regional construction types and related repair methodologies
Assists in reviewing files and making recommendations to refer files to Home Office for escalation
Key Responsibilities
Reinspects complex and occasionally highly complex damage estimates and provides quality evaluation coaching
Advanced knowledge of all regional construction types and related repair methodologies
May serve as a committee team lead for large projects or as a committee team member on very large projects
Acts as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high severity claims
Handles inside investigation of complex and occasionally highly complex mortgagee claims
Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
This position is not available for those who live in California, Alaska, Hawaii or Puerto Rico
Education
4 year Bachelors Degree (Preferred)
Preferred Qualifications
3 or more years of property adjusting experience (Preferred)
Complex contents experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties
Schedule
This position follows a 10/4 schedule (10 days on, 4 days off) making this a travel heavy role
Notice of Licensing Requirements:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor . If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign on Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who currently or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. **
#LI-WG1
Skills Adaptability, Customer Service, Empathy, Property Adjusting, Time Management, Xactimate
Compensation Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
A day in the life of a Complex Field Catastrophe Property Adjuster
Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home
Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.
In addition to structure losses, you may handle complex claims involving the contents of a homeowner loss utilizing XACT contents to capture the extent of the damage and handle additional living expenses (ALE)
When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
Negotiate claim settlements with customers in accordance with business unit standard methodologies
Use data and analytics to tell a story and influence decision making
Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training
Researches and responds to complex customer communications, concerns, conflicts or issues
Documents a claim file with notes, evaluations and decisions making process
Investigates, reviews, determines and verifies complex coverage/policy information
Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports
Handles and occasionally negotiates complex claims that included Public Adjuster involvement
May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
Proficient knowledge of all regional construction types and related repair methodologies
Assists in reviewing files and making recommendations to refer files to Home Office for escalation
Key Responsibilities
Reinspects complex and occasionally highly complex damage estimates and provides quality evaluation coaching
Advanced knowledge of all regional construction types and related repair methodologies
May serve as a committee team lead for large projects or as a committee team member on very large projects
Acts as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high severity claims
Handles inside investigation of complex and occasionally highly complex mortgagee claims
Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
This position is not available for those who live in California, Alaska, Hawaii or Puerto Rico
Education
4 year Bachelors Degree (Preferred)
Preferred Qualifications
3 or more years of property adjusting experience (Preferred)
Complex contents experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties
Schedule
This position follows a 10/4 schedule (10 days on, 4 days off) making this a travel heavy role
Notice of Licensing Requirements:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor . If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign on Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who currently or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. **
#LI-WG1
Skills Adaptability, Customer Service, Empathy, Property Adjusting, Time Management, Xactimate
Compensation Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Salary : $50,400 - $88,988
