What are the responsibilities and job description for the Catastrophe Inside Coordinated Adjuster - Remote Home Based Worker position at Allstate?
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Job Summary
This job is responsible investigating, negotiating and settling complex and occasionally highly complex property damage and liability insurance claims, including highly specialized claims. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, negotiates and settles claims, and authorizes payments. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload.
Key Responsibilities
• Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner
• Handles coverage investigations on losses that may be handled via fast track, virtual handling or coordinating with an onsite inspection
• Reviews the policy, decides how coverage applies and provides the customer with a detailed explanation of both the estimate and the policy
• Conducts a detailed review of the property, writes an estimate to capture the extent of the damages and documents the claim file with notes, evaluations and decision-making process
• Completes and reviews contents inventory, contents pricing, and mitigation bills
• Negotiates claim settlements with customers in accordance with business unit standard methodologies
• Handles specialized claims and supplements
• Handles Escalations, pending reviews and/or DOI inquiries
• Uses data and analytics to tell a story and influences decision making
• May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
Supervisory Responsibilities
• This job does not have direct supervisory duties
• The adjuster may be required to direct vendors onsite to capture necessary information to determine coverage and damage estimation
What's in it for you?
- Compensation range for this position is $51,600-90,000 per year, based on experience and qualifications
- Ongoing training opportunities for continuous improvement
- Internet reimbursement
- Generous paid time off (PTO)
- Tuition reimbursement
- Cafeteria style health insurance plan- starts day one
- 401K match and pension plan
- Volunteer opportunities matching donations
- Visit AllstateGoodLife.com to learn more
Preferred Qualifications
Education and Experience
• Bachelor’s Degree or equivalent experience
• 2 or more years of related experience
Certificates, Licenses, Registrations
• Has and maintains all appropriate licenses and registrations for the role per state requirements
Functional Skills
• Applies intermediate knowledge of insurance policy, coverage, and regulation
• Applies intermediate knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies intermediate knowledge of discipline practices, including best practices, to support the business unit
• Applies intermediate knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies intermediate knowledge of standardized problem solving and preparation of basic reports for analysis
• Applies intermediate knowledge of negotiation and/or appraisal skills
• Applies intermediate knowledge of conflict management and problem resolution skills in managing internal and external customer relationships
• Applies intermediate knowledge of training facilitation and coaching skills
• Ability to assist leadership in achieving business unit objectives
• Ability to investigate, evaluate, negotiate and settle complex claims
• Ability to utilize available Virtual Tools to capture information to assist in Coverage Determination and Scope of Damages associated with the Loss
• Ability to demonstrate and leverage continuous improvement skills and tools to enhance personal performance and collective success of the organization
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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Salary : $1 - $1,000,000
