AllSTEM Connections is hiring for one of our prestigious clients. Please make a note of the details below and kindly let me know if you would like to pursue this opportunity further
Title : Sales Support Specialist / Data Entry Specialist / Customer Service Specialist
Location : Canton, OH 44720 United States
Temporary Position / Contract Role
Hourly Rate -$20.98
Strat date : 10 / 1 / 2024
End date : 9 / 26 / 2025
- Hybrid Position - local to North Canton, Oh and willing and able to be in-office 2-3 days a week is a requirement
Qualifications : Minimum Requirements
Bachelor's Degree preferredA strong work ethic and ability to manage a high volume of tasks at the same time2 years of experience in sales support, data entry, and / or customer serviceExcellent verbal and written communication skillsProven track record of flexibility in a team settingCustomer focused with a passion for exceptional customer serviceAble to thrive in a fast paced inside sales / customer service environmentHighly organized, able to prioritize and manage time effectivelyAble to track information accurately and have a strong attention to detailAble to maintain an upbeat and positive attitude at all timesExposure to CRM systems and previous customer service experience a plusHighly motivated, well-organized, flexible, and results orientedProven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environmentExcellent mathematical skills with emphasis in accounting or financial mathStrong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracyKnowledge of Salesforce.com preferredProficient with technology, Microsoft Office; prefer Outlook and ExcelAble to learn new systems quicklyResponsibilities :
As a Sales Support Specialist, you will be responsible for supporting the generation of revenue through service and product order entry and system documentation. This will be accomplished through supporting the Inside & Renewal Sales teams in all aspects of documentation, account reconciliation, invoice research, reporting, and task management throughout the selling cycle.
Some essential functions of this position include :
Follow best practices and processes to support the Inside & Renewal Sales team in achieving and exceed the annual quota through thorough and accurate completion of product and service tasksPrioritize weekly and monthly product and service renewal activities to maximize quarterly revenue and cash flow targetsAssist in the response to customer emails promptly related to service renewalsCreate and provide customer proposals and supply any related documentation and / or brochures supporting the customer proposed solution to ensure renewals are closed timelyCreate and provide full customer equipment lists showing current equipment under contract and update equipment on each list based on customer feedbackSubmit all tasks related to customer changes and renewals to the Global Business Services team and manage the renewal to ensure completionUtilize Salesforce to properly document, report and forecast current and future renewal opportunities.Collaborate with your sales team and provide working document as requiredWork closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, marketing campaigns, and changes to technology.Assist in executing campaigns targeted to existing customersAssist in other sales and marketing tasks as needed
Salary : $21
