What are the responsibilities and job description for the Nuance Engineer position at Alltech Consulting Services, Inc.?
Job Details
Position: Nuance Engineer
Location: -Troy, MI (Onsite)
Type of hire: C2C or Direct W2.
Yrs of Exp: 8-12 yrs.
JD:
About the Opportunity:
An exciting opportunity to nurture your career, one of the India's reputed IT service and consulting companies. We are looking for a highly skilled professional with strong hands-on experience with installation, upgrade, configuration and integration of Nuance ASR, TTS, Nuance Suite and other Nuance products/applications such as Dragon Voice, Biometrics etc. with Cisco Contact Center. The ideal candidate will play a vital role in consultation, implementation, migration of Nuance servers.
Responsibilities:
- Lead and contribute to the overall designing of implementation and upgrade of Nuance ASR, TTS, Nuance Suite and other Nuance products/applications such as Dragon Voice, Biometrics etc.
- Implementation, configuration, migration and integration of Nuance servers.
- Coordinate with internal teams and external vendors to streamline the implementation process.
- Follow change management processes to execute the implementation steps.
- Troubleshoot technical issues and fix issues during the implementation phase.
- Perform end-to-end project implementation, ensuring adherence to timelines.
- Oversee quality assurance processes to identify and address any issues during the implementation phase.
- Perform thorough testing to ensure each function and feature is working as expected.
- Participate in UAT with the customer to ensure the solution meets their expectations.
- Provide post-implementation support for ongoing issues and deliver a positive user experience.
- Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or equivalent.
- Proven experience in of Nuance ASR, TTS, Nuance Suite and other Nuance products/applications such as Dragon Voice, Biometrics etc. in Cisco Contact Center environment.
- Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
- Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
- Self-motivated, muti-tasking and capable of working independently with minimal supervision.
- Flexibility with work timings to align with customer s working hours and project delivery timelines.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $50 - $60
