What are the responsibilities and job description for the Platform Area Technology Leader position at ALLTECH CONSULTING SVC INC?
Platform Area Technology Leader (PATL) for Conversational Platforms
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Looking for someone :
- who can lead people and projects with multiple resources
- very well spoken and excellent communicator
- with experience with running Conversational Platforms / Systems from both a Program and a Development perspective using Confluence, Jira, and other standard toolsets
- who has owned design authority and either directly did, or managed the implementation of LivePerson, Sprinklr, Virtual Agents & Chatbots, and Event Driven API / Webhook Workflows
- with advanced level experience using GCP & AWS in general, EKS, Lambdas, Session Management, Postman, programmed in Python, JavaScript, and understand WebDev
- with exposure on all sync / async conversational channels such as Email, SMS, RCS, ABC, X (Twitter), YouTube, GBM (Google), WeChat, WhatsApp, Social, Web, AppChat
- with leadership or architecture roles in Enterprise IT
- understand KPIs and business drivers within Customer Care / Contact Centers
- who understands SLDC, Agile, SAF, and product delivery life cycles
- who can oversee successful requirement, discovery, and fact-finding workshops / events
- who has a good understanding of session management, interop testing, and databases / datastores
- who can work with both product owners, developers, and business leaders
- with experience developing exec readouts & dashboards
- with more than basic understanding of AI / ML & Gen AI
- with more than basic understanding of BotPress, CCAI, Lex, and Cisco Webex IMI
Platform Technology Lead (PTL) for Conversational Platforms :
Looking for someone :
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