IT Infrastructure Engineer

Core Requirements - Do Not Apply If You Do Not Meet These Requirements

Must reside in Pueblo, Colorado - we are not assisting with relocation

Must be eligible to work in the US without Sponsorship

About Us

We are a growing IT Managed Service Provider based in Pueblo, Colorado, dedicated to helping companies streamline through an excellent technology experience. Our core focus is partnering with businesses to simplify technology and amplify success. We pride ourselves on our core values of Experience, Authenticity, Dependability, and Evolution.

The Role

As our IT Infrastructure Engineer, you'll work directly with the business owner to support our clients' technology needs through a mix of remote and on-site work. You'll be instrumental in finding solutions, not just band-aids, and will become a friendly coworker to our clients. This position offers substantial development opportunities in a small team environment where your contributions will have a direct impact on our path to reaching our goals.

Key Responsibilities

Provide responsive helpdesk support (levels 1-3) both remotely and on-site for clients

Deploy, configure, and install network infrastructure (APs, cameras, PCs, etc.)

Manage client systems using our RMM platform (NinjaRMM) for patch management and general scripting

Assist with network architecture design and implementation for client projects

Perform hardware repairs, bench testing, and troubleshooting

Create and maintain thorough documentation, SOPs, and knowledge base articles

Support general cybersecurity measures and assist with incident response

Perform general low voltage cabling, troubleshooting, and repairs

Assist with compliance maintenance and auditing

Track IT assets using established asset management systems

Build relationships with clients through professional communication and exceptional service

Qualifications & Requirements

2 years of IT support & networking experience

CompTIA A , Network certification, or equivalent (Required)

Must reside in Pueblo County, Colorado

Strong troubleshooting skills across desktop, server, and network environments

Experience with Windows desktop/server administration

General networking knowledge (TCP/IP, DHCP, VLANs, firewalls)

Ability to learn quickly and adapt to new technologies

Excellent organizational and interpersonal skills

Ability to work independently while communicating effectively with team members

Ability to prioritize tasks and manage time efficiently when handling multiple clients

Technical Skills

Experience with RMM tools (NinjaRMM or similar)

Experience with PSA platform (HaloPSA or similar)

Microsoft 365 administration and support

General network configuration (routers, switches, access points)

Mobile device support (iOS/Android)

Video conferencing setup and support

General cybersecurity practices

Experience with documentation systems and KB creation

General scripting skills (PowerShell, Batch)

Our Company Culture

You'll be joining us on our journey toward becoming a prominent technology solutions provider in Southern Colorado. We're building a company that delivers an excellent experience from start to finish, employs genuine people who want to help, remains dependable when clients need us, and is constantly inspired to improve in all aspects.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Paid time off

Schedule:

Monday to Friday

Application Question(s):

Do you now or will you in the future require Sponsorship of any kind?

License/Certification:

Driver's License (Required)

CompTIA A (Preferred)

CompTIA Network (Preferred)

Location:

Pueblo, CO 81008 (Required)

Work Location: In person