What are the responsibilities and job description for the Customer Service Representative position at Alltex Staffing Personnel?
About the job Customer Service Representative
Customer Service Representative
Hiring highly motivated customer-focused Customer Service Representative.
The ideal candidate will have excellent communication and interpersonal skills, with a strong ability to problem-solve and multitask. Previous experience in customer service in related field is preferred (manufacturing, fabrication, logistics, distribution) but not required. We are looking for a team player, able to work in a fast-paced environment, and has a positive attitude.
Key Responsibilities :
- Answer incoming calls and respond to customer inquiries and concerns promptly and professionally.
- Provide exceptional service to clients, vendors, drivers, co-workers, and incoming prospects.
- Product information to customers, including, responding to inquiries and concerns regarding product information, assist with placing orders, and order and freight updates.
- Process orders accurately and efficiently.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate records of all customer interactions.
- Collaborate with other team members to ensure excellent customer service is provided at all times.
- Stay up to date on product knowledge and company policies and procedures.
Qualifications :
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