What are the responsibilities and job description for the Member Experience Representative Lead II position at Alltru Credit Union?
Alltru Credit Union, one of St. Louis’ Top Workplaces, isn’t just another job. It’s a career with a cause! Our employees are a driving force in helping people achieve their financial dreams! And we’re growing! Alltru is looking to hire a Member Experience Representative Lead to join our St. Charles Branch Operations team.
At Alltru, our Member Experience Specialist plays an instrumental role in delivering on our mission to our members: Save you money. Make you money. Save you time. That’s why we exist. Being a Member Experience Representative (Teller) at Alltru is more than just banking transactions; its building relationships founded on service, integrity, and trust. This is achieved by providing outstanding service to all credit union and community members, volunteers and employees. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.
The Member Experience Representative Lead’s primary responsibility is to cultivate a team environment, lead by example, and train, support and coach the branch Teller team.
As a Member Experience Representative Lead, the ideal candidate has:
- A high school diploma
- Minimum six (6) months of proven cash handling/teller and customer service experience (bank or credit union environment preferred)
- Experience serving in a lead role (preferred)
- Passion for delivering exceptional service
- Strong multitasking and organizational skills
- Desire to collaborate and preference to work in a team environment
- Computer proficiency in Microsoft Office (Word, Excel, Outlook) and the Internet
Are you ready to take the lead and provide day-to-day direction and guidance to our team of Member Experience Representatives to maximize performance toward individual, branch and credit union sales and service goals? Do you have at least six (6) months of proven cash handling, customer service and team lead experience? If you answered yes to these three questions then what are you waiting for? Apply today!
