POS Implementation Specialist

Job Summary

The Implementation Specialist is responsible for onsite installation and training of Client software and resold hardware products. In this role, the specialist will primarily operate as a secondary or team resource to a Project Lead or Project Manager but may also take the lead on portions of projects during installation engagements. The Implementation Specialist is expected to effectively manage assigned tasks, communicate professionally with all stakeholders, learn new products and processes quickly, and balance multiple priorities while gaining an in-depth understanding of Client products across various vertical markets.

Key Responsibilities

• Consultation and Recommendations: Work with Project Management to identify operational considerations and configure systems that support customer requirements. Provide recommendations to optimize the use of Client products while maximizing operational efficiencies.
• Scope Management: Assist in identifying and managing project scope. Ensure all parties are aware of project tasks and milestones, while working with Project Management to mitigate risks and develop effective communication and escalation plans.
• Site Requirements and Configuration: Gather site requirements and review operational designs to ensure readiness for installation. Configure and test systems to ensure efficiency and operational consistency.
• Integration and Testing: Collaborate with Project Management and the Integration Team to ensure all necessary interfaces and integration components are scheduled and tested effectively.
• Training and Documentation: Prepare training materials and conduct training sessions for end users. Develop detailed project documentation at project completion, ensuring the Customer Care team has all relevant information for continued support.
• End-User Support: Provide live monitoring during operations and offer end-user assistance for various business cases where Client products are implemented.
• Process Improvement: Work with client teams to develop processes, procedures, and documentation that enhance the implementation and training services offered by the organization.
• Additional Duties: Perform other duties as assigned to support project success.
  
  

Required Qualifications

• Travel Availability: Willingness to travel 90% of the time, both domestically and internationally.
• Experience: 2-3 years of experience with onsite installation of POS (Point of Sale) products.
• Training Experience: 2-3 years of experience with onsite training for POS products.
• Education: High School Diploma required.
• Technical Skills: Strong experience with software, networks, and cloud technology, particularly related to POS and related systems.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate professionally with co-workers, project stakeholders, and customers.
• Project Management: Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and work in a fast-paced environment.
  
  

Preferred Qualifications

• Experience with Client products or similar POS and hospitality software systems is a plus.
• Background in providing implementation services in the hospitality or retail industry.
  
  

Certifications (if Any)

Relevant certifications in POS, software installation, or cloud technologies (Preferred).

Education: High SchoolSkills: management,project management,network management,communication skills,communication,software configuration,analytical thinking,pos installation,cloud technology,onsite training,pos,project,customer service,team collaboration,training,technical proficiency