Project Manager - I

Job Description

Job Description

About the Role :

We are seeking a highly motivated Project Manager I to join our team. In this role, you will be instrumental in enhancing day-to-day merchant experiences and optimizing internal operations. You will collaborate with cross-functional teams to drive go-to-market strategies for key features and announcements, as well as manage scaled communication efforts with merchant partners. The ideal candidate thrives in fast-paced environments, possesses exceptional analytical and problem-solving skills, and has a passion for project management and operations.

Key Responsibilities

• Operational Cross-Functional Coordination (40%)
• Analyze merchant experience data and solve problems by collaborating with internal teams.
• Manage day-to-day go-to-market operations, ensuring that tasks are on track and deadlines are met.
• Work closely with cross-functional teams including Strategy, Sales, Support, and Accounting to drive execution and facilitate communication.
• Act as a liaison between internal teams and merchant partners to ensure smooth coordination and delivery of services.
• Email Campaign Management (20%)
• Set up, optimize, and manage email campaigns for internal communications or merchant announcements.
• Ensure that all campaigns are aligned with company objectives and executed on time.
• Compliance Process Management (20%)
• Ensure that all processes comply with internal guidelines and gather necessary approvals for any exceptions.
• Proactively identify process inefficiencies and collaborate with teams to implement new processes or improve existing ones.
• Merchant Support Communication (20%)
• Connect directly with merchants to understand their experiences, address issues, and resolve ad-hoc requests.
• Maintain strong relationships with merchant partners and continuously monitor their satisfaction levels.

Qualifications :

Required Skills Experience

Preferred Skills Experience

Primary Skills :

Education

Industry :

IT-Software / Software Services.

If you’re passionate about driving impactful projects, collaborating with diverse teams, and making a difference in merchant operations, we encourage you to apply for this exciting opportunity!