What are the responsibilities and job description for the Community Manager position at ALLURE LIFESTYLE COMMUNITIES?
We are seeking a highly motivated and energetic Community Manager to join our team in Lewisville. The Haven at Lewisville Lake is an upscale property for active adults providing residents with exceptional amenities and activities through our Life program. Our communities are centered around a lifestyle. We build our teams with talented, motivated people who love what they do and love creating an outstanding living environment for our residents.
The Community Manager is responsible for the entire property and its physical assets, as well as the satisfaction, performance, and retention of staff and residents. The Community Manager must maximize the financial returns in accordance with the company's objectives and is responsible for hiring, training, and retaining staff and ensuring all site related duties are completed accurately and on a timely basis. Oversees the management of all site staff inclusive of facilities maintenance.
Essential Duties / Responsibilities:
- Responsible for achieving and maintaining an occupancy of 95% or greater through leasing efforts and resident retention. Must be sales focused at all times.
- Responsible for achieving established revenue and expense targets.
- Ensures rent collection programs are administered consistently to ensure revenue is collected within standards.
- Provides clear written and oral direction to and supervises staff. Typically oversees a team consisting of an Assistant Property Manager, Maintenance Director, and Maintenance Technician.
- Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
- Monitors budget performance and reports variances from budgets.
- Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations.
- Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed.
- Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.
- Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.
- Selects and monitors third-party vendors; communicates and ensures work is performed as expected.
Required Skills and Abilities:
• Strong organizational, management, and teamwork skills.
• Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates.
• Solid administrative skills - knowledge of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint. Must be able to do basic Excel calculations
• Ability to handle finances and work within a budget; attention to detail.
• Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
• Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site.
Required Education and Experience:
- Bachelor's degree or related experience in Property Management.
- Minimum three (3) years managerial experience supervising three (3) or more subordinates.
- Senior housing or experience with high end properties highly preferred.
Scope and Compensation
- Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday, and regular Saturday coverage. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely.
- Salary commensurate with level of experience and job requirements
- Generous benefits package including medical, dental, and vision plans.
- 401k plan with employer match.
*** Please do not call the property to inquire about the position, the staff is busy tending to our residents and contacting prospective customers. Apply directly to this posting and if qualified, you will be contacted by Human Resources.***
