What are the responsibilities and job description for the Receptionist / Medical Records position at Allure of Knox County?
Allure of Knox County -
SUMMARY : The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties. Retrieves existing medical records by gathering record folders and contents; inputting and recording locations to computer; delivery records.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Operates a telephone switchboard to answer, screen and forward calls, providing information and taking messages.
- Greets all visitors entering the facility and will direct or escort them to their destination
- Assists residents, family members, employees and other visitors as needed.
- Performs general administrative tasks such as word processing and data entry.
- Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
- Maintain the general filing system and file all correspondences appropriately.
- Receive and sort daily mail / delivery / couriers.
- Reports any issues or concerns with residents to the Administrator.
- Maintains records availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Communicate with the attending health care providers in a timely manner.
- Maintains quality results by following facility standards.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Maintains patient confidence by keeping patient records information confidential
- Enhances medical records and facility reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Other duties as assigned.
QUALIFICATIONS :
PHYSICAL DEMANDS : The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
