What are the responsibilities and job description for the Client Relationship Manager position at Allways Moving?
Relationship Manager
Allways Moving is a leading moving and logistics company that provides top notch services to both residential and commercial clients. We are known for our exceptional customer service and commitment to making moving as stress-free as possible.
As a Relationship Manager you will be the face of the company for potential and current clients. You will play a vital role in providing excellent customer experience by coordinating moves and driving sales.
Key Responsibilities:
· Respond to inquiries and provide clients with information on our services.
· Conduct on-site or virtual surveys to determine moving needs and provide accurate quotes.
· Follow up with potential leads to close sales.
· Maintain relationships with clients to generate referrals and repeat business.
· Communicate with clients and internal departments to ensure smooth operations.
· Address client concerns and resolve any issues that may arise before, during and after the move.
· Deliver outstanding customer service by answering calls and emails promptly and professionally.
· Provide clients with updates and ensure their needs are met throughout the move.
· Implement Sales & marketing strategies to generate leads.
· Manage social media platforms, email marketing content.
· Attend events and networking opportunities
REQUIREMENTS:
· Experience in sales marketing and customer service (experience in the moving industry is a plus)
· Strong interpersonal and communication skills.
· Excellent organizational and time management skills.
- Must be proficient with all Microsoft applications, learning new software and basic office equipment.
· Valid driver’s license and clean driving record
We offer a comprehensive benefits package including Medical Benefits, Paid Time Off, Paid Holidays, a generous 401K and paid expenses.
As an equal opportunity employer, we welcome and thank all applicants.
Qualifications
- Account management
Job Type: Full-time
Pay: $58,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
- Overnight shift
Work Location: In person
Salary : $58,000 - $65,000