What are the responsibilities and job description for the Crisis Tech/Crisis Case Manager position at Allwell Behavioral Health Services?
Responsible for crisis counseling and teaching daily living skills and psychosocial skills with program clients. Will assist with discharge planning and complete discharge summaries for clients when they are leaving the program. Provides coverage for Crisis Hotline Services.
Provides short term intensive case management services to individuals who are in crisis and coordinate services.
Responsibilities/Standards
Provides a supportive and empathic environment for successful resolution of clients’ crisis though crisis intervention counseling and education with program clients.
- Puts client needs first, responds in a timely fashion to client needs.
- Provides supportive and crisis counseling to clients, families, and significant others.
- Assists clients in preparation of meals and areas of daily living skills.
- Assists clients in implementing individualized treatment plan goals.
- Educates clients on their mental illness and/or situation and teaches effective ways to maintain in the community.
- Assists in self-administration of medications per CSU Medical Guidelines policy established by physician orders and according to professional and Allwell guidelines.
- Coordinate and facilitate client participation in hobbies and leisure activities as scheduled.
- Facilitate house meetings with program clients according to CARF Standards and Allwell policy.
- Facilitate group activities and discussion as assigned.
- Keep Director of Crisis Services/CSU Coordinator updated on clinical/behavioral issues that may need additional intervention.
Provides short-term intensive Case Management services to consumers in community placement.
- Initiates service to clients including but not limited to advocating for the client with family, individuals and community agencies; coordinating services with other community agencies; advocating for client’s rights; educating significant others, general public, and external agency personnel.
- Duties include crisis resolution, locating emergency housing, monitoring of consumer status, service brokering, transportation, and advocacy.
- Terminates intervention as directed by supervisor
- Provides transportation when staffing allows and as needed or as directed by Director or CSU Coordinator.
Complete discharge planning with residents.
- Assess readiness for discharge and the level of care needed by reviewing the case with the Director of Crisis Services/CSU Coordinator during staffing.
- Make appropriate referrals for internal and external programs.
- Help client make aftercare appointments when appropriate.
- Complete discharge checklist thoroughly.
- Assure completion of Consumer Satisfaction Survey at discharge.
