Order Management Specialist

An Order Management Specialist is a pivotal contributor to Allwhere's operational efficiency and customer satisfaction by overseeing the complete order lifecycle. This role demands a customer-centric mindset, effective communication skills, and a proactive approach to delivering timely and accurate information to customers.

This multifaceted role offers a unique opportunity to drive operational excellence and customer support within a collaborative and rapidly growing environment.

Key Responsibilities:

• Oversee the order lifecycle from placement to completion, ensuring accuracy and timeliness.
• Liaise between customers and internal departments to enhance communication and resolve issues efficiently.
• Manage inbound and outbound communications, responding promptly to inquiries about services, orders, and inventory.
• Maintain knowledge of services, product offerings, and pricing structures.
• Supervise billing procedures to ensure financial accuracy.
• Understand operational processes, focusing on SLA adherence and queue management.
• Analyze and report on orders to improve operational efficiency.
• Perform other duties as needed to support departmental and organizational goals.

Qualifications:

• Bachelor’s degree required.
• Previous experience in a customer service/support role is essential.
• Prior experience in an operations role is highly desirable.
• Ability to effectively manage responsibilities and perform well under pressure in a fast-paced environment.
• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• A "no job too big or too small" mindset, with a willingness to take on tasks at all levels and contribute to team and company objectives.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to adapt and contribute to continually evolving processes.
• Experience with cross-functional collaboration.

To apply: Please submit your resume and a cover letter detailing your relevant experience and why you're the ideal fit for this role. We look forward to reviewing your application!