Director of Investment Operations

SUMMARY: 

The Director of Operations is responsible for overseeing the integrity, execution, and centralized administration of data within Allworth’s portfolio accounting system and platform. This role involves leading, managing, and developing the Investment Operations Teams who handle the SMA, Structured Notes, and Alternative Investments account onboarding and servicing. 

This is an Exempt position reporting to our VP of Operations in our Addison, TX office.

DUTIES AND RESPONSIBILITIES: 

• Oversee the daily setup, maintenance, and reconciliation of client and portfolio information across multiple platforms. 

• Monitor data feeds for breaks and ensure timely updates upon reconnection. 

• Establish and enforce quality standards. 

• Conduct regular reviews and audits to assess project/program quality and compliance with standards and requirements. 

• Develop and execute periodic data scrubs to ensure the integrity of system information. 

• Serve as an internal subject matter expert and support for Envestnet and Tamarac users. 

• Identify and recommend opportunities to enhance and expand the use of Tamarac, Salesforce, or specialized strategies. 

• Oversee user access, maintenance, and security permissions at custodians and Tamarac. 

• Support M&A integration activities and various firm and team initiatives. 

• Collect and report on metrics, including milestone achievements for portfolio accounting system conversions, new and closed accounts, and service items. 

• Drive process improvement initiatives to enhance efficiency, effectiveness, and scalability. 

• Foster a culture of learning and innovation. 

• Allocate resources effectively to support project/program priorities and optimize talent and budget utilization. 

• Create and maintain departmental procedures. 

• Maintain high service excellence standards by enforcing quality and service standards. 

• Oversee compliance standards and ensure adherence to all policies and procedures. 

• Perform any other duties as assigned. 

QUALIFICATIONS: 

• Intellectual curiosity for the investment management and financial planning industry. 

• Proven understanding of securities and how they transact. 

• Hyper-extreme attention to detail. 

• Minimum 5 years of experience in the financial services industry. 

• Intermediate to advanced Excel skills, including proficiency in Index Matching, XLOOKUP, pivot tables, and building tables using queries and connections. 

• Knowledge and experience in portfolio account systems such as Envestnet, Tamarac, Orion, Advent, or Black Diamond. 

• Intermediate skills with Rangling software, Power Query, Python, SQL, etc. 

• Proficient with Microsoft Office applications as well as CRM and document management workflow systems. 

• Bachelor's degree in business administration, marketing, operations, or a related field. 

• Proven leadership experience in managing cross-functional teams. 

• Strong understanding of project management principles and methodologies. 

• Ability to drive process improvement initiatives and implement best practices. 

• Experience with data analysis and reporting. 

• Familiarity with financial regulations and compliance standards. 

• Ability to work in a fast-paced and dynamic environment. 

• Passion for excellent service and client satisfaction. 

• Ability to multi-task and prioritize work daily. 

• Excellent verbal and written communication skills. 

• Strong organizational, problem-solving, and analytical skills. 

• Strong team player and approachable. 

• High degree of professionalism. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  Typical reporting relationships are described, but actual relationships may vary in some instances.  This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.