What are the responsibilities and job description for the IT Systems Administrator position at Ally Communications, LLC?
Job Description
Who is Ally Communications? Ally Communications is a thriving technology company based in Florence, AL, specializing in Managed IT, VoIP, and Internet services for businesses across the United States. We're passionate about delivering exceptional service, and our track record speaks for itself-we've never received anything less than a 5-star review on Google. Our support team is equally impressive, consistently achieving a remarkable 99.9% customer happiness score. At Ally, we pride ourselves on providing top-tier solutions while building lasting relationships with our clients, making us a trusted partner in their success.
Why are we hiring?
This position is aimed at enhancing the depth of our Tech Team's experience and expertise. As we continue to grow, we are taking on more Managed IT clients and tackling increasingly complex projects. This role is critical in ensuring we can maintain our high standards of support while evolving into a more comprehensive provider of cybersecurity solutions. By strengthening our team, we aim to not only meet current demands but also proactively address future challenges, keeping both efficiency and customer satisfaction at the forefront.
What's it like to work at Ally?
While the work is fast-paced and sometimes challenging, it's also rewarding, with plenty of opportunities for personal and professional growth. Maintaining a positive, collaborative work culture where everyone feels valued is our top priority. If you thrive in a dynamic environment and enjoy tackling new challenges, you'll find Ally a great place to build your career.These are some of the reasons our team loves working for Ally :
- Competitive pay and benefits
- Raises evaluated annually
- Flexible Schedule, closed Fridays at noon
- Team lunch every Friday
- Stocked kitchen with everyone's favorite drinks and snacks
- Monthly one-on-one meetings
- Quarterly reviews
- Opportunities for advancement
- Individual growth is a priority
- Recession-proof business model
What does a typical day look like?
A typical day as an IT Systems Administrator at Ally is dynamic and rewarding. The day starts with a quick check of emails, Teams messages, and voicemails, followed by a team huddle at 8 : 12 a.m. to align on goals and priorities. From there, you'll manage your schedule, balancing a variety of tasks that keep things interesting.
Your time will be split between resolving support tickets, tackling installation projects, and updating our knowledge base to ensure everyone benefits from shared insights. You'll also engage in research and development to stay ahead of the curve on emerging technologies, helping us continuously improve our services and solutions.
An important part of the role is mentoring and collaborating with less experienced techs, fostering their growth while strengthening the team's overall expertise. Whether you're problem-solving on the helpdesk, working on a complex project, or sharing knowledge with teammates, every day offers opportunities to make a real impact.
What are my day-to-day responsibilities?
o Triage and qualify support requests
o Ensure accurate details and descriptions of issues
o Resolve as many requests on the first contact as possible when possible to complete
o Basic support for WAN / LAN, VoIP, workstations, and servers
o Installation of software, workstations, and network hardware
o Maintain high CSAT score
o Install network hardware, infrastructure, and cabling
o White-Glove system design, implementation, and training for Ally Voice (our VoIP platform)
o Onboarding / offboarding managed IT clients, users, and workstations
o Configuration and installation of workstations, servers, printers, and other peripherals
o Technical project planning and collaboration both internally and externally
o Support projects team as required
o Act as an escalation point for subject matter expertise, server support, and complex support
o Support workstations, mobile devices, and users as required through escalation or volume management
o Support servers, LAN / WAN, disaster recovery, backup platforms, Microsoft 365, domains, email security, MS Endpoint Mgt (Intune), virtualization technologies (Hyper-V, AWS, Azure), and advanced line of business applications
o Coach and support Tier 1 team to reduce escalations
o Schedule and manage proactive management of client environments
o Maintain 80% utilization between helpdesk and projects, tracking time effectively, with 20% reserved for R&D and / or training
o Maintain accountability to day-to-day administrative responsibilities, including entering time, supporting teammates, and maintaining documentation
o Re-stock assigned work vehicle, including a weekly audit
o Create and maintain documentation of incident and problem resolutions, adding knowledge base articles for internal or client use
Requirements
What we need from you
Exemplify our company values at all times
What skills & experience you will bring to us
Benefits
Benefits offered
o Company-Paid Insurance - Life, LTD, STD
o Employee-Paid Insurance - Critical illness, dental, vision, and more
o Bereavement Leave - 24 hours / 3 days
o Paid Vacation - 40 hours and then increasing 40 more hours at 2nd, 5th, and 10th anniversaries
o Personal Days - 48 hours / 6 days per year then increasing to 64 hours / 8 days on 2nd anniversary
o Company IRA with 3% match