What are the responsibilities and job description for the Claim Analyst-Liability position at Ally Financial?
General information
Ally and Your Career
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Ally is the leading provider of Property & Casualty (P&C) insurance packages to franchised car dealers in the country. Ally is the exclusive distributor of an Ally-branded garage insurance product that provides the majority of a dealer’s insurance needs. The Claim Operations Analyst – Liability is responsible for oversight of the book of garage liability insurance claims, including critically evaluate garage liability claim handling, interact with internal & external partners, build key relationships, and ensure providing highest level of customer experience.
The Work Itself
- Overseeing claims arising from policies under Ally’s garage liability book of business with emphasis on oversight of Third Party Administrators
- Identifying & evaluating coverage issues including review and analysis of complex coverage positions
- Act as liaison between internal partners and third party administrators
- Evaluate information on coverage, liability, & damages to recommend appropriate claim handling resolutions
- Participate in claim quality reviews and/or audits
- Perform critical assessments of our business partners’ overall claim operations, reserving practices, & technical claim handling
- Communicate claim audit findings to internal stakeholders, including written reports in clear, comprehensive, & analytically sound manner
- Responding to business needs of sales, actuaries, and other internal/external partners
- Identifying, analyzing, & reporting on claim trends
- Act as a Subject Matter Expert (SME) on liability claim handling
The Skills You Bring
- 3 years’ experience in handling complex &/or high value claims with an emphasis on liability coverages within an insurance carrier environment required
- Liability for auto & garage operations, including coverages involving bodily injury, garage keepers, commercial property, business income, umbrella/excess liability, crime, and employment practices liability
- Required to be licensed or ability to be licensed as adjuster in appropriate states
- Dealership operations knowledge preferred
- Familiarity with auto dealers and commercial liability ISO forms preferred
- Conducting claim quality reviews a significant plus
- Well-honed ability to work independently
- Highly developed relationship building skills
- Strong problem-solving skills and ability to objectively manage conflicting priorities
- High level of accountability & ability to effectively prioritize tasks
- Excellent communication skills – interpersonal and presentation
- Outstanding internal & external customer service skills
- Ability to work with PC applications
#LI-Hybrid
How We'll Have Your Back
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Salary : $55,000 - $80,000
