What are the responsibilities and job description for the Dealer Relations Advocate position at Ally Financial?
General information
Career area
Insurance
Work Location(s)
1450 American Lane, IL, 500 Woodward Avenue, MI
Remote?
No
Ref #
19553
Posted Date
04-21-25
Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Ally is among the leading providers of Property & Casualty (P&C) insurance packages to franchised auto dealers in the country. Ally is the exclusive distributor of an Ally-branded garage insurance product that provides the majority of a dealer’s insurance needs. As a Dealer Relations Advocate, you will act as a liaison between our dealers and our internal/external claim partners. You will be responsible for providing exceptional customer service and support to our dealer partners, maintaining positive working relationships, and advocating for their needs. You will also collaborate with claim teams to ensure timely and accurate processing of claims and resolution of any issues or concerns raised by our dealer partners. Location: hybrid in-office in Detroit, MI or Schaumburg, IL.
The Work Itself
- Serve as the main point of contact for insured dealers regarding claims processing and related inquiries
- Collecting, verifying, and submitting loss information to appropriate claim departments.
- Communicate effectively with insureds via phone, email, and in-person to provide updates, resolve issues, and address concerns
- Advocate for insureds within the organization and with third-party partners by voicing their feedback and needs and helping to implement improvements and solutions
- Maintain up-to-date knowledge of Ally's products, processes, and policies to accurately answer dealer inquiries and provide guidance
- Identify and escalate any potential issues or concerns to management and work to find resolutions
The Skills You Bring
- 3 years’ experience in Insurance industry. Commercial Insurance experience is preferred
- Required to be licensed or ability to be licensed as producer/adjuster in appropriate states
- Strong problem-solving and conflict-resolution skills
- High level of accountability & ability to effectively prioritize tasks
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external teams
- Outstanding internal & external customer service skills
- Familiarity with claim processing preferred
#DFS
#LI-Hybrid
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $100000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Salary : $70,000 - $100,000
