Loss Prevention Representative

This position reviews and completes complex and/or high-risk fulfillment requests. Job functions may include investigation of payment history, reviewing accounts for repossession approval, and partnership with the complaints team to resolve consumer issues. This position requires the agent to be on call during building outages, catastrophic weather conditions, and business emergencies. The position may require working from home in the event of business interruption. Completion of fulfillment tasks within policy and procedure is a requirement along with identification and escalation of potential risks within each process. In this role, you will also perform a variety of administrative support functions and coordinate with multiple resources and value streams. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility.

• Receive and fulfill requests from other departments within Ally.
• Complete a variety of control-based tasks.
• Assist in partnership with complaints.
• Multitasking in multiple systems simultaneously.
• Adherence to laptop security policies, and work from home polices as needed.
• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
• Expert data entry and word processing skills
• Knowledge of Ally systems preferred
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent
• Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor
• Perform qualitative review of individual situations, identify trends, and make recommendations
• effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.
• Experience in data entry, reporting & analysis, inventory audits, and reconciliations
• Respond promptly to suppliers and value partners on various requests
• Collect information, coordinate activities with others, and resolve issues
• Ability to work in a high-volume environment while achieving cycle time and accuracy requirements
• Support various business and/or department level projects
• Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)
• Work closely with outside repossession companies, forwarders and Skip Supplier
• Meet internal goal metrics and be self-driven to exceed those goals
• Meet compliance QC call monitoring requirements
• May handle daily inbound and outbound phone calls in Spanish and in English in Skip accounts; typically, will speak with Customers, Related parties, Skip Suppliers, Dealers and Third parties

• HS diploma or equivalent required.
• Associate's degree preferred in business or related may be used as a proxy for the experience
• Performs clerical, administrative and technically based activities and/or supporting tasks.
• Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
• Previous experience in Collections or Recovery operations preferred.
• Intermediate written and oral communication skills.
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.
• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
• Previous experience in Collections or Recovery operations preferred.
• Bilingual Preferred

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.