What are the responsibilities and job description for the Business Process Analyst position at Ally?
General information
Ref # 19114
Remote? No
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for monitoring of vendor activities and performance, vendor invoice tracking and processing, general day-to-day internal & external customer support, support operationalization of new programs and processes, and mitigating and escalating of risks.
The Work Itself
Provide superior customer experience ensuring all vendor supporting activities, escalations to support mailbox, are handled professionally, timely, and accurately.
- Processing of invoices, incentives, and / or rebates timely and accurately.
- Bring operational and vendor maintenance / monitoring expertise to support implementation of new operational processes and / or enhancements to existing processes.
- Key customer support ensuring we’re exceeding expectations.
- Identification and clear escalation of potential risks and issues to leadership.
- Ensures all desk policy and procedures are maintained and accurate.
- Miscellaneous tasks as assigned.
The Skills You Bring
Type of prior related experience :
Special skills / abilities / competencies required :
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
DFS #LI-Hybrid
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including :
Time Away : competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Who We Are :
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range :
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging : 55000
Experienced : 67500
Expert : 80000
Incentive Compensation : This position is eligible to participate in our annual incentive plan
